Diagnostic Procedure

WARNING: This page is about a different car, the 2020 Mazda CX-30. However, it is still accessible from the selected car via links, so may be relevant.

VEHICLE DOES NOT MOVE IN D, M, R POSITION (EV6A-EL, EV6AX-EL) DIAGNOSTIC PROCEDURE

Step	Inspection	Results	Action
1	INSPECT PARKING MECHANISM FOR MALFUNCTION When the vehicle is stopped on a flat, level road and the engine is off, does the vehicle move when pushed? (In D, N or R position with the brake pedal and parking brake released.)	Yes	Go to the next step.
1		No	Replace the parking mechanism. (See AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6A-EL (US)] .) (See AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL (US)] .)
2	VERIFY IF MALFUNCTION CAUSE IS MANUAL SHAFT OR TORQUE CONVERTER Move the vehicle to a level surface and apply the parking brake. Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION (US) .) Remove the battery component (ex: battery, battery tray and PCM component). (See BATTERY REMOVAL/INSTALLATION [SKYACTIV-G (WITH CYLINDER DEACTIVATION (US))] .) Remove the air cleaner component. (See INTAKE-AIR SYSTEM REMOVAL/INSTALLATION [SKYACTIV-G (WITH CYLINDER DEACTIVATION (US))] .) Can the manual shaft be rotated by hand? Courtesy of MAZDA MOTORS CORP.	Yes	Replace the automatic transaxle. (See AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6A-EL (US)] .) (See AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL (US)] .)
2		No	Replace the control valve body as the manual shaft (manual valve) may be stuck. (See CONTROL VALVE BODY REMOVAL/INSTALLATION [EV6A-EL, EV6AX-EL (US)] .)