Diagnostic Procedure

WARNING: This page is about a different car, the 2020 Mazda CX-30. However, it is still accessible from the selected car via links, so may be relevant.

NO BLUETOOTH® AND WI-FI™ CONNECTED DEVICE AUDIO AND VIDEO OUTPUT - DIAGNOSTIC PROCEDURE

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs Perform the DTC inspection. (Refer to the [ON-BOARD DIAGNOSTIC - MAZDA CONNECT ] in the workshop service information) Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	VERIFY MALFUNCTION SYMPTOM After obtaining the customer's consent, use another mobile device such as a Smartphone or Bluetooth ® enabled device and select Bluetooth ® audio or Internet radio. Is Bluetooth ® audio or Internet radio audio output?	Yes	Explain to the customer that there is a malfunction in the mobile device such as a Smartphone or a Bluetooth ® enabled device.
2		No	Go to the next step.
3	VERIFY Bluetooth ® PAIRING PERFORMANCE CONDITION Verify if the Bluetooth ® pairing is completed. Is the pairing completed?	Yes	Go to the next step.
3		No	System is normal (explain to the customer that the pairing is not completed).
Repair completion verification	VERIFY THAT VEHICLE IS REPAIRED Install/connect the part removed/disconnected during the troubleshooting procedure. Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW (US) ] in the workshop service information) If the CAN communication is normal, perform the diagnosis from Step 1. If the malfunction is not resolved, replace the connectivity master unit (CMU). (Refer to the [CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION ] in the workshop service information)