Diagnostic Procedure

BLUETOOTH® PAIRING NOT POSSIBLE (ENTERTAINMENT SYSTEM - WITH CENTER DISPLAY) DIAGNOSTIC PROCEDURE

Step	Inspection		Action
1	VERIFY MALFUNCTION SYMPTOM Select the following by using the center display or the commander switch. Settings Devices Bluetooth Verify if the customer's Bluetooth ®-enabled device is registered/selected. Is the customer's Bluetooth ®-enabled device registered/selected to the CMU?	Yes	Go to the next step.
1		No	Register/select the customer's Bluetooth ®-enabled device. (See Bluetooth® PAIRING PROCEDURE .) Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
2	VERIFY IF MALFUNCTION CAUSE IS Bluetooth ®-ENABLED DEVICE SPECIFICATION Verify if the customer's Bluetooth ®-enabled device is compatible according to the "Available Bluetooth ®-enabled Devices". (See AVAILABLE BLUETOOTH®-ENABLED DEVICES .) Is the customer's Bluetooth device compatible?	Yes	Go to the next step.
2		No	Explain to the customer that the malfunction cause is an incompatible Bluetooth ®-enabled device.
3	VERIFY IF MALFUNCTION CAUSE IS Bluetooth ®-ENABLED DEVICE SETTING After obtaining the customer's consent, verify that the Bluetooth ®-enabled device setting is turned on. Is the Bluetooth ®-enabled device setting turned on?	Yes	Go to the next step.
3		No	Turn it on and perform the Bluetooth ® pairing. (See Bluetooth® PAIRING PROCEDURE .) Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
4	VERIFY IF MALFUNCTION CAUSE IS RADIO WAVE TRANSMISSION SETTING FOR Bluetooth ®-ENABLED DEVICE After obtaining the customer's consent, verify that the radio wave transmission setting for the Bluetooth ®-enabled device is turned on. Is the radio wave transmission setting for the Bluetooth ®-enabled device turned on?	Yes	Go to the next step.
4		No	Turn it on and perform the Bluetooth ® pairing. (See Bluetooth® PAIRING PROCEDURE .) Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
5	VERIFY IF MALFUNCTION CAUSE IS Bluetooth ®-ENABLED DEVICE RESETTING After obtaining the customer's consent, verify that the Bluetooth ®-enabled device stores the customer's vehicle data. Does the Bluetooth ®-enabled device store the customer's vehicle data?	Yes	After obtaining the customer's consent, delete the vehicle data on the Bluetooth ®-enabled device and re-perform the Bluetooth ® pairing. (See Bluetooth® PAIRING PROCEDURE .) Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
5		No	Perform the Bluetooth ® pairing. (See Bluetooth® PAIRING PROCEDURE .) Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
6	DETERMINE IF MALFUNCTION CAUSE IS Bluetooth ®-ENABLED DEVICE After obtaining the customer's consent, perform the Bluetooth ® pairing using other Bluetooth ®-enabled device. (See Bluetooth® PAIRING PROCEDURE .) Is the Bluetooth ® pairing completed normally?	Yes	Explain to the customer that the malfunction cause is the Bluetooth ®-enabled device.
6		No	Go to the next step.
7	INSPECT CMU CONNECTOR Switch the ignition off. Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .) Disconnect the CMU connector. Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection. Is the connector normal?	Yes	Replace the CMU, then go to the next step. (See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION .)
7		No	Repair or replace the connector, then go to the next step.
8	VERIFY IF MALFUNCTION CAUSE IS CORRECTED Reconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .) Switch the ignition to ACC or ON (engine off or on). After obtaining the customer's consent, perform the Bluetooth ® pairing using the malfunctioning Bluetooth ®-enabled device. (See Bluetooth® PAIRING PROCEDURE .) Is the Bluetooth ® pairing completed normally?	Yes	Troubleshooting completed. (Explain the contents of the servicing to the customer.)
8		No	Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis. (See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]] .)