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Home >> Mazda >> 2017 >> CX-9 Touring, AWD >> Repair and Diagnosis (Single Page) >> Accessories & Equipment >> Communication Devices >> On-Board Diagnostic - Connectivity Master Unit >> DTC B1238-01; Speaker Circuit Malfunction >> Diagnostic Procedure

Diagnostic Procedure

DIAGNOSTIC PROCEDURE

Step Inspection Action
1 DETERMINE MALFUNCTIONING SPEAKER Yes Go to Step 27.
No No audio produced from front door speaker (LH) and tweeter (LH)
  • Go to the next step.

    No audio produced from front door speaker (RH) and tweeter (RH)

  • Go to Step 9.

    No sound produced from rear door speaker (LH)

  • Go to Step 16.

    No audio produced from rear door speaker (RH)

  • Go to Step 21.

    No audio produced from all speakers.

  • Go to Step 26.
2 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
3 INSPECT FRONT DOOR SPEAKER (LH) CONNECTOR CONDITION
  • Disconnect the front door speaker (LH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
4 INSPECT TWEETER (LH) CONNECTOR CONDITION
  • Disconnect the tweeter (LH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
5 INSPECT FRONT DOOR SPEAKER (LH) CIRCUIT FOR SHORT TO GROUND
  • Verify that the following connectors are disconnected.
    • Tuner and amp unit (TAU)
    • Front door speaker (LH)
      • Tweeter (LH)
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Front door speaker (LH) terminal B
      • Front door speaker (LH) terminal C
  • Is there continuity?
Yes Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2N-Front door speaker (LH) terminal B
  • Tuner and amp unit (TAU) terminal 2P-Front door speaker (LH) terminal C
  • Tuner and amp unit (TAU) terminal 2N-Tweeter (LH) terminal A
  • Tuner and amp unit (TAU) terminal 2P-Tweeter (LH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to ground.

Go to Step 27.
No Go to the next step.
6 INSPECT FRONT DOOR SPEAKER (LH) CIRCUIT FOR SHORT TO POWER SUPPLY
  • Verify that the following connectors are disconnected.
    • Tuner and amp unit (TAU)
    • Front door speaker (LH)
      • Tweeter (LH)
  • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Switch the ignition ON (engine off or on).
  • Measure the voltage at the following terminals (wiring harness-side):
    • Front door speaker (LH) terminal B
      • Front door speaker (LH) terminal C
  • Is the voltage 0 V?
Yes Go to the next step.
No Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2N-Front door speaker (LH) terminal B
  • Tuner and amp unit (TAU) terminal 2P-Front door speaker (LH) terminal C
  • Tuner and amp unit (TAU) terminal 2N-Tweeter (LH) terminal A
  • Tuner and amp unit (TAU) terminal 2P-Tweeter (LH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to power supply.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to power supply.

Go to Step 27.
7 INSPECT FRONT DOOR SPEAKER (LH) Yes Go to the next step.
No Replace the front door speaker (LH), then go to Step 27.
(See FRONT DOOR SPEAKER REMOVAL/INSTALLATION .)
8 INSPECT TWEETER (LH) Yes Go to Step 27.
No Replace the tweeter (LH), then go to Step 27.
(See TWEETER REMOVAL/INSTALLATION .)
9 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
10 INSPECT FRONT DOOR SPEAKER (RH) CONNECTOR CONDITION
  • Disconnect the front door speaker (RH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
11 INSPECT TWEETER (RH) CONNECTOR CONDITION
  • Disconnect the tweeter (RH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
12 INSPECT FRONT DOOR SPEAKER (RH) CIRCUIT FOR SHORT TO GROUND
  • Verify that the following connectors are disconnected.
    • Tuner and amp unit (TAU)
    • Front door speaker (RH)
      • Tweeter (RH)
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Front door speaker (RH) terminal C
      • Front door speaker (RH) terminal B
  • Is there continuity?
Yes Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2Q-Front door speaker (RH) terminal C
  • Tuner and amp unit (TAU) terminal 2O-Front door speaker (RH) terminal B
  • Tuner and amp unit (TAU) terminal 2Q-Tweeter (RH) terminal B
  • Tuner and amp unit (TAU) terminal 2O-Tweeter (RH) terminal A

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to ground.

Go to Step 27.
No Go to the next step.
13 INSPECT FRONT DOOR SPEAKER (RH) CIRCUIT FOR SHORT TO POWER SUPPLY
  • Verify that the following connectors are disconnected.
    • Tuner and amp unit (TAU)
    • Front door speaker (RH)
      • Tweeter (RH)
  • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Switch the ignition ON (engine off or on).
  • Measure the voltage at the following terminals (wiring harness-side):
    • Front door speaker (RH) terminal C
      • Front door speaker (RH) terminal B
  • Is the voltage 0 V?
Yes Go to the next step.
No Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2Q-Front door speaker (RH) terminal C
  • Tuner and amp unit (TAU) terminal 2O-Front door speaker (RH) terminal B
  • Tuner and amp unit (TAU) terminal 2Q-Tweeter (RH) terminal B
  • Tuner and amp unit (TAU) terminal 2O-Tweeter (RH) terminal A

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to power supply.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to power supply.

Go to Step 27.
14 INSPECT FRONT DOOR SPEAKER (RH) Yes Go to the next step.
No Replace the front door speaker (RH), then go to Step 27.
(See FRONT DOOR SPEAKER REMOVAL/INSTALLATION .)
15 INSPECT TWEETER (RH) Yes Go to Step 27.
No Replace the tweeter (RH), then go to Step 27.
(See TWEETER REMOVAL/INSTALLATION .)
16 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
17 INSPECT REAR DOOR SPEAKER (LH) CONNECTOR CONDITION
  • Disconnect the rear door speaker (LH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
18 INSPECT REAR DOOR SPEAKER (LH) CIRCUIT FOR SHORT TO GROUND
  • Verify that the tuner and amp unit (TAU) and rear door speaker (LH) connectors are disconnected.
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Rear door speaker (LH) terminal C
      • Rear door speaker (LH) terminal B
  • Is there continuity?
Yes Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2L-Rear door speaker (LH) terminal C
  • Tuner and amp unit (TAU) terminal 2J-Rear door speaker (LH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to ground.

Go to Step 27.
No Go to the next step.
19 INSPECT REAR DOOR SPEAKER (LH) CIRCUIT FOR SHORT TO POWER SUPPLY
  • Verify that the tuner and amp unit (TAU) and rear door speaker (LH) connectors are disconnected.
  • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Switch the ignition ON (engine off or on).
  • Measure the voltage at the following terminals (wiring harness-side):
    • Rear door speaker (LH) terminal C
      • Rear door speaker (LH) terminal B
  • Is the voltage 0 V?
Yes Go to the next step.
No Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2L-Rear door speaker (LH) terminal C
  • Tuner and amp unit (TAU) terminal 2J-Rear door speaker (LH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to power supply.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to power supply.

Go to Step 27.
20 INSPECT REAR DOOR SPEAKER (LH) Yes Go to Step 27.
No Replace the rear door speaker (LH), then go to Step 27.
(See REAR DOOR SPEAKER REMOVAL/INSTALLATION .)
21 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
22 INSPECT REAR DOOR SPEAKER (RH) CONNECTOR CONDITION
  • Disconnect the rear door speaker (RH) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 27.
23 INSPECT REAR DOOR SPEAKER (RH) CIRCUIT FOR SHORT TO GROUND
  • Verify that the tuner and amp unit (TAU) and rear door speaker (RH) connectors are disconnected.
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Rear door speaker (RH) terminal C
      • Rear door speaker (RH) terminal B
  • Is there continuity?
Yes Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2M-Rear door speaker (RH) terminal C
  • Tuner and amp unit (TAU) terminal 2K-Rear door speaker (RH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to ground.

Go to Step 27.
No Go to the next step.
24 INSPECT REAR DOOR SPEAKER (RH) CIRCUIT FOR SHORT TO POWER SUPPLY
  • Verify that the tuner and amp unit (TAU) and rear door speaker (RH) connectors are disconnected.
  • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Switch the ignition ON (engine off or on).
  • Measure the voltage at the following terminals (wiring harness-side):
    • Rear door speaker (RH) terminal C
      • Rear door speaker (RH) terminal B
  • Is the voltage 0 V?
Yes Go to the next step.
No Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • Tuner and amp unit (TAU) terminal 2M-Rear door speaker (RH) terminal C
  • Tuner and amp unit (TAU) terminal 2K-Rear door speaker (RH) terminal B

If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to power supply.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which has a short to power supply.

Go to Step 27.
25 INSPECT REAR DOOR SPEAKER (RH) Yes Go to Step 27.
No Replace the rear door speaker (RH), then go to Step 27.
(See REAR DOOR SPEAKER REMOVAL/INSTALLATION .)
26 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to the next step.
27 VERIFY THAT REPAIRS HAVE BEEN COMPLETED Yes Repeat the inspection from Step 1.
Go to the next step.
No Go to the next step.
28 VERIFY IF OTHER DTCs DISPLAYED
  • Are any other DTCs displayed?
Yes Repair or replace the malfunctioning part according to the applicable DTC troubleshooting.
(See DTC TABLE [CONNECTIVITY MASTER UNIT] .)
No DTC troubleshooting completed.


DIAGNOSTIC PROCEDURE

Step Inspection Action
1 INSPECT AUDIO AMPLIFIER CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the audio amplifier connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 6.
2 INSPECT TUNER AND AMP UNIT (TAU) CONNECTOR CONDITION
  • Disconnect the tuner and amp unit (TAU) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 6.
3 INSPECT AUDIO AMPLIFIER CIRCUIT FOR SHORT TO GROUND
  • Verify that the audio amplifier and tuner and amp unit (TAU) connectors are disconnected.
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Audio amplifier terminal 1O
    • Audio amplifier terminal 1P
    • Audio amplifier terminal 1M
    • Audio amplifier terminal 1N
    • Audio amplifier terminal 2D
    • Audio amplifier terminal 1K
    • Audio amplifier terminal 2H
    • Audio amplifier terminal 1L
    • Audio amplifier terminal 1I
      • Audio amplifier terminal 1J
  • Is there continuity?
Yes Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • With 0920-302B connector 20-pin type:
    • Tuner and amp unit (TAU) terminal 2P-Audio amplifier terminal 1O
    • Tuner and amp unit (TAU) terminal 2N-Audio amplifier terminal 1P
    • Tuner and amp unit (TAU) terminal 2Q-Audio amplifier terminal 1M
    • Tuner and amp unit (TAU) terminal 2O-Audio amplifier terminal 1N
    • Tuner and amp unit (TAU) terminal 1U-Audio amplifier terminal 2D
    • Tuner and amp unit (TAU) terminal 2L-Audio amplifier terminal 1K
    • Tuner and amp unit (TAU) terminal 1Y-Audio amplifier terminal 2H
    • Tuner and amp unit (TAU) terminal 2J-Audio amplifier terminal 1L
    • Tuner and amp unit (TAU) terminal 2M-Audio amplifier terminal 1I
    • Tuner and amp unit (TAU) terminal 2K-Audio amplifier terminal 1J
  • With 0920-302B connector 24-pin type:
    • Tuner and amp unit (TAU) terminal 2A-Audio amplifier terminal 1O
    • Tuner and amp unit (TAU) terminal 2C-Audio amplifier terminal 1P
    • Tuner and amp unit (TAU) terminal 2D-Audio amplifier terminal 1M
    • Tuner and amp unit (TAU) terminal 2F-Audio amplifier terminal 1N
    • Tuner and amp unit (TAU) terminal 2J-Audio amplifier terminal 2D
    • Tuner and amp unit (TAU) terminal 2S-Audio amplifier terminal 1K
    • Tuner and amp unit (TAU) terminal 2T-Audio amplifier terminal 2H
    • Tuner and amp unit (TAU) terminal 2U-Audio amplifier terminal 1L
    • Tuner and amp unit (TAU) terminal 2V-Audio amplifier terminal 1I
      • Tuner and amp unit (TAU) terminal 2X-Audio amplifier terminal 1J

If there is a common connector:
  • Inspect the common connector and terminals for corrosion, damage, or disconnection and the common wiring harnesses for short to ground to determine the malfunctioning location.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which is shorted to ground.

Go to Step 6.
No Go to the next step.
4 INSPECT AUDIO AMPLIFIER CIRCUIT FOR SHORT TO POWER SUPPLY
  • Verify that the audio amplifier and tuner and amp unit (TAU) connectors are disconnected.
  • Connect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Switch the ignition ON (engine off or on).
  • Measure the voltage at the following terminals (wiring harness-side):
    • Audio amplifier terminal 1O
    • Audio amplifier terminal 1P
    • Audio amplifier terminal 1M
    • Audio amplifier terminal 1N
    • Audio amplifier terminal 2D
    • Audio amplifier terminal 1K
    • Audio amplifier terminal 2H
    • Audio amplifier terminal 1L
    • Audio amplifier terminal 1I
      • Audio amplifier terminal 1J
  • Is the voltage 0 V?
Yes Go to the next step.
No Refer to the wiring diagram and verify if there is a common connector between the following terminals:
  • With 0920-302B connector 20-pin type:
    • Tuner and amp unit (TAU) terminal 2P-Audio amplifier terminal 1O
    • Tuner and amp unit (TAU) terminal 2N-Audio amplifier terminal 1P
    • Tuner and amp unit (TAU) terminal 2Q-Audio amplifier terminal 1M
    • Tuner and amp unit (TAU) terminal 2O-Audio amplifier terminal 1N
    • Tuner and amp unit (TAU) terminal 1U-Audio amplifier terminal 2D
    • Tuner and amp unit (TAU) terminal 2L-Audio amplifier terminal 1K
    • Tuner and amp unit (TAU) terminal 1Y-Audio amplifier terminal 2H
    • Tuner and amp unit (TAU) terminal 2J-Audio amplifier terminal 1L
    • Tuner and amp unit (TAU) terminal 2M-Audio amplifier terminal 1I
    • Tuner and amp unit (TAU) terminal 2K-Audio amplifier terminal 1J
  • With 0920-302B connector 24-pin type:
    • Tuner and amp unit (TAU) terminal 2A-Audio amplifier terminal 1O
    • Tuner and amp unit (TAU) terminal 2C-Audio amplifier terminal 1P
    • Tuner and amp unit (TAU) terminal 2D-Audio amplifier terminal 1M
    • Tuner and amp unit (TAU) terminal 2F-Audio amplifier terminal 1N
    • Tuner and amp unit (TAU) terminal 2J-Audio amplifier terminal 2D
    • Tuner and amp unit (TAU) terminal 2S-Audio amplifier terminal 1K
    • Tuner and amp unit (TAU) terminal 2T-Audio amplifier terminal 2H
    • Tuner and amp unit (TAU) terminal 2U-Audio amplifier terminal 1L
    • Tuner and amp unit (TAU) terminal 2V-Audio amplifier terminal 1I
      • Tuner and amp unit (TAU) terminal 2X-Audio amplifier terminal 1J

If there is a common connector:
  • Inspect the common connector and terminals for corrosion, damage, or disconnection and the common wiring harnesses for short to power supply to determine the malfunctioning location.
  • Repair or replace the malfunctioning location.

If there is no common connector:
  • Repair or replace the wiring harness which is shorted to the power supply.

Go to Step 6.
5 VERIFY IF MALFUNCTIONING LOCATION IS AUDIO AMPLIFIER DEPENDING ON REPEATABILITY Yes Replace the audio amplifier, then go to the next step.
(See AUDIO AMPLIFIER REMOVAL/INSTALLATION .)
No Go to Step 7.
6 VERIFY THAT REPAIRS HAVE BEEN COMPLETED Yes Repeat the inspection from Step 1.
Go to the next step.
No Go to the next step.
7 VERIFY IF OTHER DTCs DISPLAYED
  • Are any other DTCs displayed?
Yes Repair the malfunctioning location according to the applicable DTC troubleshooting.
(See DTC TABLE [CONNECTIVITY MASTER UNIT] .)
No DTC troubleshooting completed.