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Home >> Mazda >> 2017 >> CX-5 Grand Select, FWD >> Repair and Diagnosis >> External Pages >> Different car >> Section 162 (Symptom Troubleshooting - Entertainment System - With Center Display) >> Bluetooth® PAIRING NOT POSSIBLE [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]] >> Notes

Bluetooth® PAIRING NOT POSSIBLE [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]: Notes

WARNING: This page is about a different car, the 2017 Mazda 3. However, it is still accessible from the selected car via links, so may be relevant.
BLUETOOTH® PAIRING NOT POSSIBLE (ENTERTAINMENT SYSTEM - WITH CENTER DISPLAY) - DESCRIPTION & POSSIBLE CAUSES

Description Bluetooth® PAIRING NOT POSSIBLE
Bluetooth ® enabled device cannot be paired to connectivity master unit (CMU)
NOTE:
  • The Bluetooth ® pairing procedure differs depending on the version of the Bluetooth ®-enabled device. Ask the customer in advance what the Bluetooth®-enabled device's version was when the Bluetooth ® pairing was performed.
  • If the Bluetooth®-enabled device has an access limitation, the pairing setting cannot be performed. Ask the customer in advance if the Bluetooth®-enabled device has an access limitation.
  • A maximum of seven Bluetooth ®-enabled devices can be programmed to one vehicle.
Possible Causes
  • Customer's Bluetooth ®-enabled device malfunction
    • Incompatible Bluetooth ®-enabled device is used
    • Bluetooth ® setting is off
    • Radio wave transmission setting including Bluetooth ® radio wave is off
    • If the Bluetooth ® pairing has been previously performed, it will be necessary to clear the vehicle data stored in the Bluetooth ®-enabled device and re-program.
      • Bluetooth ®-enabled device internal malfunction
  • Connector poor contact or terminal damage
  • Connectivity master unit (CMU) malfunction