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Home >> Mazda >> 2017 >> CX-5 Grand Select, FWD >> Repair and Diagnosis >> Body & Frame >> Door Locks >> On-Board Diagnostic - Start Stop Unit >> DTC B11C4-23; Request Switch (Liftgate) Circuit Malfunction >> Diagnostic Procedure

Diagnostic Procedure

DTC B11C4-23; REQUEST SWITCH (LIFTGATE) CIRCUIT MALFUNCTION - DIAGNOSTIC PROCEDURE

Step Inspection Action
1 INSPECT REQUEST SWITCH (LIFTGATE) CONNECTOR
  • Switch the ignition to off.
  • Disconnect the negative battery terminal. (See NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION .)
  • Disconnect the request switch (liftgate) connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 6.
2 INSPECT LF CONTROL UNIT CONNECTOR
  • Disconnect the LF control unit connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 6.
3 INSPECT FOR SHORT TO GROUND IN REQUEST SWITCH (LIFTGATE) CIRCUIT
  • Verify that the LF control unit and request switch (liftgate) connectors are disconnected.
  • Inspect for continuity between request switch (liftgate) terminal A (wiring harness-side) and body ground.
  • Is there continuity?
Yes Refer to the wiring diagram and verify whether or not there is a common connector between LF control unit terminal E and request switch (liftgate) terminal A.
If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning part.

    If there is no common connector:

  • Repair or replace the wiring harness which has a short to ground.

    Go to Step 6.

No Go to the next step.
4 INSPECT REQUEST SWITCH (LIFTGATE) Yes Go to the next step.
No Replace the request switch (liftgate), then go to Step 6.
(See REQUEST SWITCH REMOVAL/INSTALLATION .)
5 INSPECT LF CONTROL UNIT Yes Go to the next step.
No Replace the LF control unit, then Go to the next step.
(See LF CONTROL UNIT REMOVAL/INSTALLATION .)
6 VERIFY THAT REPAIRS HAVE BEEN COMPLETED Yes Repeat the inspection from Step 1.
Go to the next step.
No Go to the next step.
7 VERIFY IF OTHER DTCs DISPLAYED
  • Are any other DTCs displayed?
Yes Repair or replace the malfunctioning part according to the applicable DTC troubleshooting.
(See DTC TABLE [START STOP UNIT] .)
No DTC troubleshooting completed.