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Home >> Mazda >> 2017 >> CX-3 Touring, AWD >> Repair and Diagnosis (Single Page) >> Accessories & Equipment >> Infotainment >> On-Board Diagnostic - Audio >> DTC 28-Er09; NO USB PLAYBACK FUNCTION FILE/TRACK >> Diagnostic Procedure

Diagnostic Procedure

DIAGNOSTIC PROCEDURE

Step Inspection Action
1 VERIFY IF MALFUNCTIONING LOCATION IS USB DEVICE
  • After obtaining the customer's consent, connect a normal USB device that was not used when the malfunction occurred.
  • Is the connection detected?
Yes System is normal. (Explain to the customer that there is a malfunction in the USB device which was used or a malfunction occurred due to use of an incompatible USB device (format).)
No Go to the next step.
2 INSPECT AUXILIARY JACK/USB PORT CONNECTOR CONDITION
  • Switch the ignition off.
  • Disconnect the negative battery cable. (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION .)
  • Disconnect the auxiliary jack/USB port connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 7.
3 INSPECT AUXILIARY JACK/USB PORT Yes Go to the next step.
No Replace the auxiliary jack/USB port, then go to Step 7.
(See AUXILIARY JACK/USB PORT REMOVAL/INSTALLATION .)
4 INSPECT AUDIO UNIT CONNECTOR CONDITION
  • Disconnect the audio unit connector.
  • Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
  • Is the connector normal?
Yes Go to the next step.
No Repair or replace the connector, then go to Step 7.
5 INSPECT WIRING HARNESS BETWEEN AUDIO UNIT AND AUXILIARY JACK/USB PORT FOR OPEN CIRCUIT
  • Verify that the auxiliary jack/USB port and audio unit connectors are disconnected.
  • Inspect for continuity between the following terminals (wiring harness-side) and body ground:
    • Auxiliary jack/USB port terminal UA
    • Auxiliary jack/USB port terminal UC
    • Auxiliary jack/USB port terminal UB
    • Auxiliary jack/USB port terminal UD
  • Is there continuity?
Yes Refer to the wiring diagram and verify whether or not there is a common connector between the following terminals:
  • Audio unit terminal 3C and auxiliary jack/USB port terminal UA
  • Audio unit terminal 3B and auxiliary jack/USB port terminal UC
  • Audio unit terminal 3D and auxiliary jack/USB port terminal UB
  • Audio unit terminal 3A and auxiliary jack/USB port terminal UD If there is a common connector:
  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for an open circuit.
  • Repair or replace the malfunctioning part.

    If there is no common connector:

  • Repair or replace the wiring harness which has an open circuit.

Go to the next step.
No Go to the next step.
6 INSPECT WIRING HARNESS BETWEEN AUDIO UNIT AND AUXILIARY JACK/USB PORT FOR SHORT TO GROUND
  • Verify that the auxiliary jack/USB port and audio unit connectors are disconnected.
  • Inspect for continuity between the following terminals (wiring harness-side):
    • Audio unit terminal 3C and auxiliary jack/USB port terminal UA
    • Audio unit terminal 3B and auxiliary jack/USB port terminal UC
    • Audio unit terminal 3D and auxiliary jack/USB port terminal UB
    • Audio unit terminal 3A and auxiliary jack/USB port terminal UD
  • Is there continuity?
Yes Refer to the wiring diagram and verify whether or not there is a common connector between the following terminals:
  • Audio unit terminal 3C and auxiliary jack/USB port terminal UA
  • Audio unit terminal 3B and auxiliary jack/USB port terminal UC
  • Audio unit terminal 3D and auxiliary jack/USB port terminal UB
  • Audio unit terminal 3A and auxiliary jack/USB port terminal UD

    If there is a common connector:

  • Determine the malfunctioning part by inspecting the common connector and the terminal for corrosion, damage, or pin disconnection, and the common wiring harness for a short to ground.
  • Repair or replace the malfunctioning part.

    If there is no common connector:

  • Repair or replace the wiring harness which has a short to ground.

Go to Step 7.
No Go to the next step.
7 VERIFY THAT REPAIRS HAVE BEEN COMPLETED Yes Repeat the inspection from Step 1.
No Go to the next step.
8 VERIFY IF OTHER DTCs DISPLAYED
  • Are any other DTCs displayed?
Yes Repair or replace the malfunctioning part according to the applicable DTC troubleshooting.(See DTC TABLE [AUDIO] .)
No DTC troubleshooting completed.