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Home >> Mazda >> 2013 >> 5 Grand Touring >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Symptom Troubleshooting [Hands-Free Telephone System) >> SYMPTOM TROUBLESHOOTING [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)] >> No.2 CALLER'S VOICE VOLUME TOO LOW, OR NOISE INTERRUPTS CALL >> Notes

No.2 CALLER'S VOICE VOLUME TOO LOW, OR NOISE INTERRUPTS CALL: Notes

2 Caller's voice volume too low, or noise interrupts call
Possible DTC Using the M-MDS U0498:68
Without using M-MDS (On-board diagnostic test mode) 26:Er81
Possible cause
  • Malfunction in the microphone related parts
    • Open or short circuit in the wiring harness between the microphone and the Bluetooth unit
    • Microphone malfunction
    • Poor connection of the connector
  • Malfunction in the Hang-up/Pick-up/Talk button
    • Hang-up/Pick-up/Talk button malfunction
    • Open or short circuit in the wiring harness between the Hang-up/Pick-up/Talk button and the audio unit
    • Poor connection of the connector
  • Bluetooth unit does not receive the vehicle speed signal
    • CAN communication error
  • Malfunction in the audio system
    • Steering switch (+) and/or related circuit malfunction
  • Influence due to vehicle driving conditions
    • Noise while driving is loud (engine, tire noise, blower fan noise)
    • Windows and/or sunroof are open
  • Bluetooth unit malfunction
  • Problem in the cellular phone
    • Vehicle is in a place where signal transmission is weak
    • Bluetooth does not operate
    • A cellular phone other than a Hands-free telephone system-enabled models is used.