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Home >> Mazda >> 2013 >> 5 Grand Touring >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Symptom Troubleshooting [Hands-Free Telephone System) >> SYMPTOM TROUBLESHOOTING [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)] >> No.1 HANDS-FREE TELEPHONE SYSTEM DOES NOT RECEIVE/TRANSMIT CALLS, DOES NOT CONNECT >> Notes

No.1 HANDS-FREE TELEPHONE SYSTEM DOES NOT RECEIVE/TRANSMIT CALLS, DOES NOT CONNECT: Notes

1 Hands-free telephone system does not receive/transmit calls, does not connect
Possible DTC Using the M-MDS U0498:68, B116A:12, B116A:16, B116A:13, B116A:44, B1134:23
Without using M-MDS (On-board diagnostic test mode) 26:Er81, 26:Er82, 26:Er83, 26:Er84, 26:Er85
Possible cause
  • Malfunction in steering switch related parts
    • Open or short circuit in the wiring harness between the Hang-up/Pick-up/Talk button and Bluetooth unit
    • CAN communication error between the audio unit and Bluetooth unit
    • Hang-up/Pick-up/Talk button malfunction
    • Poor connection of the connector
  • Malfunction in microphone related parts
    • Open or short circuit in the wiring harness between the microphone and Bluetooth unit
    • Microphone malfunction
    • Poor connection of the connector
  • Malfunction in audio system
    • Open or short circuit in the wiring harness between the Bluetooth unit and the speaker through the audio unit
    • Poor connection of the connector
  • Bluetooth unit does not respond
    • Bluetooth unit malfunction
    • Open or short circuit in the wiring harness between the Bluetooth unit and the audio unit
    • Open or short circuit in the wiring harness of the Bluetooth unit power supply or ground circuit
    • Poor connection of the connector
  • Problem in cellular phone
    • Cellular phone does not set up to Bluetooth system
    • Cellular phone does not operate (low battery voltage, power off)
    • Cellular phone is outside of the signal transmission area
    • Bluetooth does not operate
    • A cellular phone other than a Hands-free telephone system-enabled models is used.