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Home >> Mazda >> 2013 >> 5 Grand Touring >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Symptom Troubleshooting [Cd Player/Changer] >> No.3 Cd Player/Changer Does Not Play The Cd/No Sound [Cd Player/Changer] >> Diagnostic Procedure

Diagnostic Procedure

STEP INSPECTION ACTION
1
  • Turn the radio ON and inspect that there is sound.
  • Is there sound?
NOTE:
  • Check for the volume dial position.
 Yes Go to the next step.
No Go to the symptom troubleshooting No.3 (Audio system).
2
  • Was CD inserted properly, label-side up?
 Yes Go to the next step.
No Explain to the customer that CD should be inserted into the slot, label-side up.
3
  • Replace with a CD known to be good.
  • Does the CD player/changer load the CD?
 Yes Go to the next step.
No Replace the audio unit.
(See AUDIO UNIT REMOVAL/INSTALLATION .)
4
  • Visually inspect the CD.
    • Is there any dirt, scratch or deformation on the CD?
    • Is the CD a non-conventional disc?
    • Is there a CD in MP3/WMA recording?
 Yes Explain to the customer that the defective CD or non-conventional disc cannot be use.
No Replace the audio unit.
(See AUDIO UNIT REMOVAL/INSTALLATION .)
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