1: Customer Interview
WARNING: This page is about a different car, the 2004 Mazda Tribute, 2003 Mazda Tribute, and 2002 Mazda Tribute. However, it is still accessible from the selected car via links, so may be relevant.
The diagnostic process starts with the customer interview. The service advisor must obtain as much information as possible about the concern and take a test drive with the customer. There are many ways a customer will describe NVH concerns and this will help minimize confusion arising from descriptive language differences. It is important that the concern is correctly interpreted and the customer descriptions are recorded. During the interview, ask the following questions:
- When was the concern first noticed?
- Did the concern appear suddenly or gradually?
- Did any abnormal occurrence coincide with or proceed its appearance?
Use the information gained from the customer to accurately begin the diagnostic process.