Symptom Chart: Information And Message Center

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test S
A virtual display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test B
The compass is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test T
The distance indication and alert display is never on	Pre-collision alert system concern	REFER to: Collision Warning and Collision Avoidance System .
The DTE/average fuel economy display is inoperative	IPC	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer or odometer do not operate correctly, GO to Pinpoint Test B If the fuel gauge does not operate correctly, GO to Pinpoint Test C If the speedometer, the fuel gauge and the odometer operate correctly, Refer to IPC GUIDED ROUTINE TESTING
The lane keeping display in never on	Lane keeping system concern	REFER to: Lane Departure Warning .
The outside air temperature display is inoperative or incorrect (displayed in the FCIM)	Refer to the Pinpoint Test	GO to Pinpoint Test U
The TPMS display does not show all tire pressures or is inoperative.	Refer to the Pinpoint Test	VERIFY the message center is set to display the TPMS tire pressures. REFER to the Owner Literature for message center navigation. If the message center is set to display the tire pressures, DIAGNOSE the TPMS RTT indicator. GO to Pinpoint Test R If the message center is not set to display the TPMS tire pressures, EXPLAIN to the customer how to navigate the message center menu to display the TPMS tire pressures.
The auto hold RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test V
The auto stop-start RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test W
The Blind Spot Information System (BLIS®) off RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test X
The charging system message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test Y
The cruise control RTT indicator is never on	Refer to the Pinpoint Test	GO to Pinpoint Test Z
The door ajar, hood ajar or liftgate ajar message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AA
The engine over-temperature message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The low fuel message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The low oil pressure message center warning indicator is never or always on (2.0L engine)	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The low oil pressure message center warning indicator is never or always on (2.3L engine)	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The low washer fluid level message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The powertrain malfunction (wrench) RTT indicator is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AG
An AWD status message is always displayed	Message center concern AWD indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, DIAGNOSE the AWD gauge. GO to Pinpoint Test B
An auto hold message is always displayed	Refer to the Pinpoint Test	DIAGNOSE the auto hold RTT. GO to Pinpoint Test V
An auto stop-start message is always displayed	Refer to the Pinpoint Test	DIAGNOSE the auto stop-start RTT. GO to Pinpoint Test W
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always displayed	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test G If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test H
The charging system warning message is never or always on	Message center concern Charging system message center indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, GO to Pinpoint Test Y
The check fuel fill inlet message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AH
A cruise control fault message is always displayed	Refer to the Pinpoint Test	REFER to: Cruise Control . REFER to: Cruise Control .
The engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message. REFER to the Owner's Literature for the complete message center menu. OPEN then CLOSE the driver door and VERIFY the driver door ajar message functions correctly.If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly with the oil life between 0-5%, Refer to IPC GUIDED ROUTINE TESTINGIf the DRIVER DOOR AJAR message functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
The engine oil change message is always displayed	The oil life needs reset	RESET the oil life. REFER to the Owner's Literature.
The engine over-temperature warning is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The invalid gear selection warning message is always displayed	Transmission shift concern	REFER to: External Controls .
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
The parking aid fault message is always displayed	Parking aid concern	DIAGNOSE the parking aid system. Refer to the appropriate engine article for the procedure.
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is never or always displayed (push button start)	Message center concern Push button start concern Passive key concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, DIAGNOSE the passive entry/push button start feature. REFER to: Locks, Latches and Entry Systems .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, DIAGNOSE the perimeter alarm system. REFER to: Perimeter Anti-Theft Alarm .
The powertrain cooling warning is always displayed	Engine cooling system concern	DIAGNOSE the engine cooling system. REFER to: Engine Cooling 2.0L EcoBoost . REFER to: Engine Cooling 2.3L EcoBoost .
The service AdvanceTrac® malfunction warning is never or always displayed	Message center concern Stability-traction control concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control warning indicator. GO to Pinpoint Test P
The shift to park display is never or always on	Refer to the Pinpoint Test	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, GO to Pinpoint Test M
The stability-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, GO to Pinpoint Test P
The stability-traction control disabled warning is never displayed	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, DIAGNOSE the stablilty-traction control disabled indicator. GO to Pinpoint Test Q
A steering malfunction message is always on	EPAS system concern	DIAGNOSE the EPAS. REFER to: Power Steering .
The tire training complete message is never displayed	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A TPMS malfunction message is never or always displayed	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AA If the driver door ajar message functions correctly, GO to Pinpoint Test R
A tire training message (train left front, right front, left rear or right rear tire) message is never displayed	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test R If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always displayed	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The transmission fault message is always displayed	Transmission concern	DIAGNOSE all transmission concerns. REFER to: Automatic Transmission - 2.0L EcoBoost (177kW/240PS) - MI4 .
The transport mode message is always displayed	Vehicle is in transport mode	PLACE the vehicle in normal operation mode. REFER to: Transport Mode Deactivation .
The vehicle dynamics (selectable mode suspension) message is never displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AI
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always displayed	Push button start concern	DIAGNOSE the starting system. REFER to: Steering Wheel and Column Electrical Components .