Symptom Chart: Information And Message Center

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test U
A virtual display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test B
The compass is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test V
The DTE-Average Fuel Economy (AFE) display is inoperative	IPC	CHECK the operation of the fuel gauge, the speedometer and the odometer. If the fuel gauge does not operate correctly, GO to Pinpoint Test C or GO to Pinpoint Test D If the speedometer does not operate correctly, GO to Pinpoint Test B If the odometer does not operate correctly, GO to Pinpoint Test F If the speedometer, the fuel gauge and the odometer operate correctly, Refer to IPC HARDWARE TESTING
The DTE display is incorrect or fluctuates	Refer to the Pinpoint Test	GO to Pinpoint Test W
The outside air temperature display is inoperative or incorrect	Refer to the Pinpoint Test	GO to Pinpoint Test X
The auto hold RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test Y
The auto stop-start RTT indicator is never or always on (China only)	Refer to the Pinpoint Test	GO to Pinpoint Test Z
The Blind Spot Information System (BLIS®) off RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AA
The charging system RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The cruise control RTT indicator is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The door, hood or luggage compartment lid ajar RTT warning indicator is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The door, hood or luggage compartment lid ajar RTT warning indicator is always on	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The engine over-temperature RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The lane departure on RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AG
The low fuel RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The low oil pressure RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The low washer fluid level RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AJ
The powertrain malfunction (wrench) RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test I If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test J
The charging system warning message is never or always on	Message center concern Charging system message center indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, GO to Pinpoint Test AB
The check fuel fill inlet message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the driver door ajar message functions correctly.If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly with the oil life between 0-5%, Refer to IPC HARDWARE TESTINGIf the DRIVER DOOR AJAR message functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
The engine oil change message is always displayed	The oil life needs reset	RESET the oil life. REFER to the Owner's Literature.
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is never or always displayed (push button start)	Message center concern Push button start concern Passive key conern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, REFER to: Locks, Latches and Entry Systems .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, REFER to: Perimeter Anti-Theft Alarm .
The service AdvanceTrac® malfunction warning is never or always displayed	Message center concern Stability-traction control concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control warning indicator. GO to Pinpoint Test R
The shift to park display is never or always on	Refer to the Pinpoint Test	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, GO to Pinpoint Test P
The stability-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, GO to Pinpoint Test R
The stability-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, GO to Pinpoint Test S
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, DIAGNOSE the EPAS. Refer to: Power Steering .
The tire training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, GO to Pinpoint Test T
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test T If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The transport mode message is always on	Vehicle is in transport mode	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, DISABLE the transport mode and PLACE the vehicle in normal operation mode. Refer to: Transport Mode Deactivation .
The vehicle dynamics (selectable mode suspension) message center display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AM
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always on	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not display, GO to Pinpoint Test AD If the driver door ajar message is always displayed, GO to Pinpoint Test AE If the driver door ajar message functions correctly, DIAGNOSE the starting system. Refer to: Steering Wheel and Column Electrical Components .