Symptom Chart - Media/Phone
WARNING: This page is about a different car, the 2017 Lincoln Navigator and 2017 Ford Expedition. However, it is still accessible from the selected car via links, so may be relevant.
| Condition | Possible Sources | Action |
|---|---|---|
| All APIM mono outputs are inoperative or do not operate correctly. REFER to Information and Entertainment System . See APIM for a list of stereo outputs. | Refer to the Pinpoint Test | GO to Pinpoint Test P . |
| All APIM stereo outputs are inoperative or do not operate correctly. REFER to Information and Entertainment System . See APIM for a list of stereo outputs. | Refer to the Pinpoint Test | GO to Pinpoint Test Q . |
| The CD player is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test U . |
| Bluetooth is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test X . |
| The USB hub is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test T . |
| SYNC ® AppLink™ is inoperative or does not operate correctly | Refer to the Pinpoint Test | INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to https://owner.ford.com/tools/account/sync-my-ride.html
. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC ® AppLink™. If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test X . If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test T . |
| The APIM does not acknowledge voice commands | Refer to the Pinpoint Test | GO to Pinpoint Test R . |
| Outgoing audio is not transmitted during a phone call | Refer to the Pinpoint Test | GO to Pinpoint Test R . |
| The 911 Assist not operational message is displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AVA . |
| Wi-Fi is inoperative or does not operate correctly | Refer to the Owner's Literature | REFER to Information and Entertainment System . See: the System Diagram, SYNC ® System description, and APIM component description. Additionally, ADVISE the customer to refer to "Wi-Fi Issues" in the SYNC 3 Troubleshooting section of the SYNC ® 3 Supplement Owner's Literature. |