Verification of Condition
WARNING: This page is about a different car, the 2017 Lincoln Navigator and 2017 Ford Expedition. However, it is still accessible from the selected car via links, so may be relevant.
This article provides information that must be used in determining the actual cause of customer concerns and carrying out the appropriate procedures.
Use the following procedures when verifying customer concerns for the transmission.
Determine Customer Concern
Determine customer concerns relative to vehicle use and dependent driving conditions, paying attention to the following items:
- Hot or cold vehicle operating temperature
- Hot or cold ambient temperature
- Type of terrain
- Vehicle loaded/unloaded
- City/highway driving
- Upshifting
- Downshifting
- Coasting
- Engagement
- Noise/vibration - check for engine rpm, vehicle speed, shift, gear, range or temperature dependencies.