Know and Understand the Concern
WARNING: This page is about a different car, the 2017 Lincoln Navigator and 2017 Ford Expedition. However, it is still accessible from the selected car via links, so may be relevant.
To correctly diagnose a concern, first understand the customer concern or condition. Customer contact may be required to understand the conditions, including when the concern occurs. For example:
- Hot or cold vehicle temperature
- Hot or cold ambient temperature
- Vehicle driving conditions
- Vehicle loaded/unloaded
After understanding when and how the concern occurs, proceed to Verification of Condition.