Symptom Chart: Media/Phone
WARNING: This page is about a different car, the 2018 Ford Focus. However, it is still accessible from the selected car via links, so may be relevant.
| Condition | Possible Sources | Actions |
|---|---|---|
| All APIM mono outputs are inoperative or do not operate correctly REFER to: Information and Entertainment System - System Operation and Component Description . See APIM for a list of mono outputs. | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| All APIM stereo outputs are inoperative or do not operate correctly REFER to: Information and Entertainment System - System Operation and Component Description . See APIM for a list of stereo outputs. | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| Bluetooth is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| SYNC® AppLink™ is inoperative or does not operate correctly | Refer to the Pinpoint Test | INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to: owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html or es.owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™. If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test X If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test V |
| The APIM does not acknowledge voice commands and outgoing audio is not transmitted during a phone call | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The CD player is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test AA |
| The USB port(s) is/are inoperative or does/do not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The Emergency Assistance or 911 Assist not operational message is displayed | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| Wi-Fi is inoperative or does not operate correctly | Refer to the Owner's Literature | REFER to: Information and Entertainment System - System Operation and Component Description . See the System Diagram, SYNC® System description, and APIM component description. |
| ADVISE the customer to refer to "WiFi Issues" in the SYNC 3 Troubleshooting section of the SYNC® 3 Supplement Owner's Literature. |