Symptom Chart: Sync® System
WARNING: This page is about a different car, the 2018 Ford Focus. However, it is still accessible from the selected car via links, so may be relevant.
| Condition | Possible Sources | Actions |
|---|---|---|
| The Sync® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs) | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test N |
| The Sync® System Voice Or Tone Prompts, Tts Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test O |
| During A Phone Call, No Incoming Audio Is Heard In The Vehicle | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test O |
| Voice Recognition Is Inoperative Or Does Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test P |
| During A Phone Call, No Outgoing Audio Is Heard On The Outside Device | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test P |
| No Sound From All Sync® Audio Sources (Bluetooth, Usb, Audio Input Jack) | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test M |
| The Sync® Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test U |
| The Audio Input Jack Is Inoperative Or Does Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test Q |
| The Front Usb Port (Usb1) Is Inoperative Or Does Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test R |
| The Rear Usb Port (Usb2) Is Inoperative Or Does Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test S |
| Unable To Pair Bluetooth Device | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, go To Pinpoint Test T |
| An Individual Bluetooth Device Feature Is Inoperative (Text Messaging, Media Playback Or Controls, Phone Book Download, Call History, Or Call Waiting) | Customer's Device Compatibility | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, Instruct The Customer To Review The Device Compatibility List. Refer To Www.Syncmyride.Com. It Is Normal Operation For Unsupported Or Incompatible Bluetooth Features To Be Unavailable Through The Sync® System. If The Inoperative Feature Is Compatible, Advise The Customer To Check Their Device For Firmware Updates, And If Required, Reset Their Device Following The Manufacturer's Instructions. |
| Sync® Applink™ Is Inoperative Or Does Not Operate Correctly | Refer To The Pinpoint Test. | Perform The Apim Reset. Refer To: reset The Sync Module [Apim] . If The Concern Is Still Present, Instruct The Customer To Review The Mobile Device Platform, Application, And Application Version Compatibility List. Refer To Www.Syncmyride.Com. It Is Normal Operation For Incompatible Mobile Device Platforms, Applications, And Application Versions To Be Unavailable Through Sync® Applink™. If The Mobile Device Platform, Application, And Application Version Are Compatible, And The Device Is Connected Through Bluetooth Only, go To Pinpoint Test T If The Mobile Device Platform, Application, And Application Version Are Compatible, And The Device Is Connected Through Bluetooth And The Front Usb Port, go To Pinpoint Test R If The Mobile Device Platform, Application, And Application Version Are Compatible, And The Device Is Connected Through Bluetooth And The Rear Usb Port, go To Pinpoint Test S |