Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical
WARNING: This page is about a different car, the 2018 Lincoln MKC. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Sources | Actions |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| All door locks are inoperative from one door lock control switch | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| A door lock indicator is inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The fuel filler door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The power liftgate is inoperative | Refer to the Pinpoint Test | REFER to: Body Closures . |
| The liftgate latch release is inoperative | Refer to the Pinpoint Test | For vehicles equipped with a manual liftgate, GO to Pinpoint Test N For vehicles equipped with a power liftgate, REFER to: Body Closures . |
| The liftgate does not latch or power cinch close | Refer to the Pinpoint Test | For vehicles equipped with a manual liftgate, GO to Pinpoint Test O For vehicles equipped with a power liftgate, REFER to: Body Closures . |
| The exterior sounder is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The exterior sounder chimes continuously | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The doors unlock by swiping the keyless entry keypad 2 times | Unintentional sequential codes programmed | ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to the Owner's Literature. |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The keyless entry keypad illumination is inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| An individual button/feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The smart unlock is inoperative | Refer to the Pinpoint Test | DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: Passive Anti-Theft System (PATS) . |
| The 2-step door unlocking does not operate correctly | The 2-step door unlocking does not operate correctly | PROGRAM the 2-step door unlocking. REFER to: Staged Unlock Programming . |
| A door passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| The liftgate passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The approach detection feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Z |