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Home >> Lincoln >> 2015 >> MKS Base, AWD >> Repair and Diagnosis >> Accessories & Equipment >> Gauges & Instrument Panels >> Information Center - Instrumentation, Message Center, And Warning Chimes >> Diagnosis And Testing >> Instrumentation, Message Center and Warning Chimes >> Symptom Chart(s) >> Symptom Chart - Information And Message Center

Symptom Chart - Information And Message Center

Condition Possible Sources Action
The message center is not operating correctly Refer to the Diagnostic Routine GO to Pinpoint Test X .
The message center display is blank IPC VERIFY the IPC gauges and indicators are functioning correctly.
If the IPC gauges and indicators are not  functioning correctly, GO to Pinpoint Test A .
If the IPC gauges and indicators are functioning correctly, Refer to IPC Hardware Testing .
The compass display is inoperative SYNC® concern REFER to Information and Entertainment Systems 8-I or Information and Entertainment Systems THX .
The vehicle dynamics (suspension) display is inoperative Refer to the Diagnostic Routine GO to Pinpoint Test Y .
The outside air temperature display is inoperative or incorrect Refer to the Diagnostic Routine GO to Pinpoint Test Z .
The adaptive cruise control/cruise control message center indicator is never on Refer to the Diagnostic Routine GO to Pinpoint Test AA .
The charging system message center warning indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AB .
The door-luggage compartment lid ajar message center warning indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AC .
The engine over-temperature message center warning indicator is never or always on PCM concern
IPC		 OPEN then CLOSE the driver door and VERIFY the door ajar message center warning indicator functions correctly.
If the door ajar message center warning indicator does not  function correctly, Refer to IPC Hardware Testing .
If the door ajar message center warning indicator functions correctly, GO to Pinpoint Test D  to diagnose the temperature gauge.
The grade assist message center indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AD .
The low fuel message center warning indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AF .
The low oil pressure message center warning indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AG .
The low washer fluid message center indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AH .
The powertrain malfunction (wrench) message center warning indicator is never or always on Refer to the Diagnostic Routine GO to Pinpoint Test AI .
An active park assist message is never displayed Message center concern
Active park assist system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Active Park Assist .
An AWD message is never or always displayed Message center concern
All-Wheel Drive (AWD) concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Four Wheel Drive (4WD) Systems to diagnose the AWD system.
An adaptive cruise control system warning message is always displayed Adaptive cruise control indication concern
Cruise control indication concern
Adaptive cruise control concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test AA .
The adaptive cruise control gap and speed settings are never displayed Message center concern
Adaptive cruise control concern
NOTE: Verify the adaptive cruise control is enabled or turned on through the message center settings.
RETRIEVE the IPC DTCs.If no DTCs are retrieved, Refer to IPC Hardware Testing .If DTC U0104:00 is retrieved, GO to Pinpoint Test AW .
A BLIS® or CTA system message is never or always displayed Message center concern
BLIS® or CTA system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Side and Rear Vision to diagnose the BLIS® or CTA system.
A brake warning message (check brake system, park brake engaged or brake fluid level low) is never or always displayed Brake warning indication concern OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test L  (never on) or GO to Pinpoint Test M  (always on) to diagnose the brake system warning indicator.
The check fuel inlet message is never displayed Refer to the Diagnostic Routine GO to Pinpoint Test AJ .
A door-luggage compartment lid ajar warning message is never or always displayed Refer to the Diagnostic Routine OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test AC  to diagnose the door-luggage compartment lid ajar message center warning indicator.
The factory mode message is always displayed Vehicle still in factory mode
NOTE: This vehicle automatically defaults to normal operation mode after 60 ignition cycles.
CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in Multifunction Electronic Modules .
A forward collision warning system message is inoperative or always on Message center concern
Forward collision warning system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Cruise Control Adaptive to diagnose the forward collision warning system.
The DTE /average fuel economy display is inoperative IPC CHECK the operation of the speedometer, the fuel gauge and the odometer.
If the speedometer, the fuel gauge or the odometer do not  operate correctly, GO to Pinpoint Test B  (single sender L-shaped fuel tank), GO to Pinpoint Test C  (dual sender saddle-type fuel tank), GO to Pinpoint Test F  (speedometer) or GO to Pinpoint Test H  (odometer).
If the speedometer, the fuel gauge and the odometer operate correctly, Refer to IPC Hardware Testing .
An engine oil change message is never displayed Message center concern
The PCM has not reached the programmed mileage/time based on the criteria required to display the message.
NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly.If the DRIVER DOOR AJAR warning does not  function correctly, Refer to IPC Hardware Testing .If the DRIVER DOOR AJAR warning functions correctly with the oil life between 0-5%, Refer to IPC Hardware Testing .If the DRIVER DOOR AJAR warning functions correctly with the oil life not  at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
An engine oil change message is always displayed The oil life needs reset CARRY OUT the oil life reset procedure using the message center controls. REFER to the Owner's Literature.
An IA message (press brake to start, accessory power active or starting system fault) is never or always displayed Message center concern
IA starting system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly and the vehicle functions in all ignition modes.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering Column Switches to diagnose a starting or accessory power concern.
An IA message (no key detected/restart now or key is needed) is never or always displayed Message center concern
IA concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Anti-Theft Passive Anti-Theft System (PAT to diagnose the IA system.
The lane departure warning system display is inoperative Message center concern
Lane departure warning system is turned off		 GO to Pinpoint Test AE .
A load management message is always displayed Charging/load management system concern OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Charging System to diagnose the charging/load management system.
The low washer fluid message is never or always displayed Wiring, terminals or connectors
Washer fluid level switch
IPC		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test AH  to diagnose the low washer fluid message center indicator.
A MyKey® menu is not available or is incorrect MyKey® programmed key in use
Number of keys set to unlimited mode
Non-Ford approved remote start system installed
NOTE: MyKey® may not be compatible with non-Ford approved remote start systems
REFER to the Owner's Literature.
A parking aid malfunction or informational parking aid message is never or always displayed Message center concern
Parking aid system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to the appropriate Instrumentation and Warning Systems article for the procedure. to diagnose the parking aid system.
The shift to park message is never or always displayed (IA only) Refer to the Diagnostic Routine GO to Pinpoint Test AK .
A stability-traction control warning message is never or always displayed Message center concern
Stability-traction control indication concern		 OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly.
If the DRIVER DOOR AJAR warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR warning functions correctly, GO to Pinpoint Test O  to diagnose the stability-traction control indicator.
The steering column lock message is never or always displayed Message center concern
Steering column system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering Column to diagnose the steering column lock system.
A steering malfunction (EPAS) message is never or always displayed Message center concern
EPAS system concern		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering System to diagnose the EPAS system.
A tire training message (train left front, right front, left rear or right rear tire) is always displayed TPMS warning indication concern
TPMS sensor training
NOTE: These messages only appear during the TPMS sensor training procedure. Refer to Wheels and Tires .
VERIFY that the TPMS warning indicator functions.If the TPMS warning indicator does not  operate, GO to Pinpoint Test T .If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The tires not trained message is always displayed TPMS sensor training concern CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The trailer sway message is never-always displayed ABS concern
IPC		 OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
If the DRIVER DOOR AJAR message center warning does not  function correctly, Refer to IPC Hardware Testing .
If the DRIVER DOOR AJAR message center warning functions correctly, REFER to GO to Pinpoint Test O  to diagnose the stability-traction control indicator (sliding car icon).
The training complete message is never displayed TPMS sensor training incomplete CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The transport mode message is always displayed Vehicle still in transport mode
NOTE: The vehicle automatically defaults to normal operation mode when the mileage reaches 125 miles (200 km)
CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in Multifunction Electronic Modules .
The TPMS malfunction warning is never or always displayed TPMS warning indication concern
TPMS concern		 VERIFY that the TPMS warning indicator operates.
If the TPMS warning indicator does not  operate, GO to Pinpoint Test T .
If the TPMS warning indicator operates, REFER to Wheels and Tires .
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