Symptom Chart - Information And Message Center

Condition	Possible Sources	Action
The message center display is blank	Message center display setting IC	PRESS the INFO button on the message center to make sure the display is not set to a blank display. If the message center display turns on, the system is operating normally at this time. The message center display was set to a blank display. If the message center display is still blank, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
Not all segments of the display illuminate	IC	INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The message center is not operating correctly	Wiring, terminals or connectors Message center switch IC	If equipped with a message center cluster, GO to Pinpoint Test AF . If equipped with a base cluster, VERIFY that the IC is operating correctly. If the IC is not operating correctly, GO to Pinpoint Test A . If the IC operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The compass is inoperative	Fuse Wiring, terminals or connectors Auto-dimming interior mirror	GO to Pinpoint Test AG .
The compass is inaccurate	Zone setting Calibration Auto-dimming interior mirror	GO to Pinpoint Test AH .
The outside air temperature display does not operate correctly	Wiring, terminals or connectors Ambient air temperature sensor IC	GO to Pinpoint Test AI .
The CHECK FUEL FILL INLET message is inoperative/always on	Evaporative emission system concern PCM IC	GO to Pinpoint Test AJ .
The Distance To Empty (DTE)/average/instantaneous fuel economy display is inoperative	IC	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer, the fuel gauge or the odometer do not operate correctly, GO to Pinpoint Test F (speedometer), GO to Pinpoint Test B (fuel gauge) or GO to Pinpoint Test H (odometer). If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The PARKING AID ON/OFF message is inoperative	IC configuration Parking aid system IC	GO to Pinpoint Test AK .
The XXX MILES/KM TO E FUEL LOW message is inoperative	Fuel gauge IC	NOTE: The miles to empty warning only displays at 120 km (75 miles) (with a MyKey® programmed key) or 80 km (50 miles) (with an administrator key) to empty which is equal to approximately 3-5 gallons of fuel remaining. This is a learned strategy based on fuel economy and changes from its default setting. VERIFY that the fuel gauge operates correctly and that the DTE is under 120 km (75 miles) (with a MyKey® programmed key) or 80 km (50 miles) (with an administrator key). If the fuel gauge does not operate correctly, GO to Pinpoint Test B . If the fuel gauge operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The CHECK BRAKE SYSTEM, CHECK PARK BRAKE, PARK BRAKE ENGAGED, or BRAKE FLUID LEVEL LOW warning is inoperative	Parking brake switch Brake fluid level switch SJB IC	OBSERVE the brake warning indicator. If the brake warning indicator does not operate correctly, GO to Pinpoint Test O . If the brake warning indicator operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The WASHER FLUID LEVEL LOW message is inoperative	Wiring, terminals or connectors Washer fluid level switch IC	OBSERVE the low washer fluid level message center indicator. If the low washer fluid level message center indicator does not operate correctly, GO to Pinpoint Test AB . If the low washer fluid level message center indicator operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The ENGINE OIL/CHANGE SOON or OIL CHANGE REQUIRED message is inoperative	IC	INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The CHECK AIR SUSPENSION SYSTEM or AIR SUSPENSION OFF message is inoperative (if equipped)	IC configuration Air suspension system Vehicle Dynamics Module (VDM) IC	GO to Pinpoint Test AL .
The DRIVER DOOR, PASSENGER DOOR, REAR LEFT DOOR, REAR RIGHT DOOR or LIFTGATE/GLASS AJAR warning is inoperative	Interior lamps SJB	OPEN and CLOSE each door, liftgate and liftgate glass and VERIFY that the interior lamps operate correctly. If the interior lamps do not operate correctly from each door, liftgate and liftgate glass, REFER to DIAGNOSIS AND TESTING .
	IC	VERIFY that the door ajar message center indicator operates correctly. If the door ajar message center indicator does not operate correctly, GO to Pinpoint Test AE . If the door ajar message center indicator operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The CHECK CHARGING SYSTEM warning is inoperative	IC	VERIFY that the charge message center indicator operates correctly. If the charge message center indicator does not operate correctly, GO to Pinpoint Test W . If the charge message center indicator operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative (if equipped)	IC	VERIFY that the TPMS warning indicator operates correctly. If the TPMS warning indicator does not operate correctly, GO to Pinpoint Test M . If the TPMS warning indicator operates correctly, INSTALL a new IC . REFER to Instrument Cluster (IC) in this article. TEST the system for normal operation.
The 4X4 SHIFT IN PROGRESS message is inoperative	IC configuration 4WD system 4X4 control module IC	GO to Pinpoint Test AM .
The TRAILER SWAY REDUCE SPEED message is inoperative/always on	ABS module IC	GO to Pinpoint Test R to diagnose the traction assist warning indicator.
A MyKey® message is inoperative/always on	MyKey® system concern	NOTE: NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. VERIFY that a MyKey® is used. If the message center does not operate correctly, GO to Pinpoint Test AF . If the message center operates correctly, REFER to DIAGNOSIS AND TESTING to diagnose the MyKey® feature.