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Symptom Chart(s)

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in SERVICE INFORMATION for information about these practices.

SYMPTOM CHART - INSTRUMENT PANEL CLUSTER

Condition Possible Sources Action
  • A module does not respond to the scan tool
  • Fuse(s)
  • Wiring, terminals or connectors
  • Communication concern
  • Module
  • The IPC is inoperative
  • Refer to the Diagnostic Routine
  • Incorrect fuel gauge indication - single sender L-shaped fuel tank
  • Refer to the Diagnostic Routine
  • Incorrect fuel gauge indication - dual sender saddle-type fuel tank
  • Refer to the Diagnostic Routine
  • The temperature gauge is inoperative
  • Refer to the Diagnostic Routine
  • Incorrect temperature gauge indication
  • Refer to the Diagnostic Routine
  • The speedometer is inoperative
  • Refer to the Diagnostic Routine
  • Incorrect speedometer indication
  • Refer to the Diagnostic Routine
  • The odometer is inoperative
  • Refer to the Diagnostic Routine
  • The tachometer is inoperative
  • Refer to the Diagnostic Routine
  • Incorrect tachometer indication
  • Refer to the Diagnostic Routine
  • The AWD gauge is inoperative
  • Refer to the Diagnostic Routine
  • The brake warning indicator is never on
  • Refer to the Diagnostic Routine
  • The brake warning indicator is always on
  • Refer to the Diagnostic Routine
  • The ABS warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The stability-traction control indicator (sliding car icon) is never or always on
  • Refer to the Diagnostic Routine
  • The stability-traction control disabled indicator (sliding car OFF icon) is never or always on
  • Refer to the Diagnostic Routine
  • The safety belt warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The air bag warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The LH-RH turn, fog lamp or high beam indicator is never or always on
  • Refer to the Diagnostic Routine
  • The TPMS warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The lights on indicator is never or always on
  • Refer to the Diagnostic Routine
  • The MIL is never or always on
  • Refer to the Diagnostic Routine
  • The PRNDL/select shift indicator is never or always on
  • Refer to the Diagnostic Routine
SYMPTOM CHART - INFORMATION AND MESSAGE CENTER

Condition Possible Sources Action
  • The message center is not operating correctly
  • Refer to the Diagnostic Routine
  • The message center display is blank
  • IPC
  • VERIFY the IPC gauges and indicators are functioning correctly.
  • If the IPC gauges and indicators are not functioning correctly, GO to PINPOINT TEST A .
  • If the IPC gauges and indicators are functioning correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) . TEST the system for normal operation.
  • The compass display is inoperative
  • SYNC® concern
  • The vehicle dynamics (suspension) display is inoperative
  • Refer to the Diagnostic Routine
  • The outside air temperature display is inoperative or incorrect
  • Refer to the Diagnostic Routine
  • The adaptive cruise control/cruise control message center indicator is never on
  • Refer to the Diagnostic Routine
  • The charging system message center warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The door-luggage compartment lid ajar message center warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The engine over-temperature message center warning indicator is never or always on
  • PCM concern
  • IPC
  • OPEN then CLOSE the driver door and VERIFY the door ajar message center warning indicator functions correctly.
  • If the door ajar message center warning indicator does not function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the door ajar message center warning indicator functions correctly, GO to PINPOINT TEST D  to diagnose the temperature gauge.
  • The grade assist message center indicator is never or always on
  • Refer to the Diagnostic Routine
  • The low fuel message center warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The low oil pressure message center warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • The low washer fluid message center indicator is never or always on
  • Refer to the Diagnostic Routine
  • The powertrain malfunction (wrench) message center warning indicator is never or always on
  • Refer to the Diagnostic Routine
  • An active park assist message is never displayed
  • Message center concern
  • Active park assist system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to ACTIVE PARK ASSIST .
  • An AWD message is never or always displayed
  • Message center concern
  • All-Wheel Drive (AWD) concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to FOUR-WHEEL DRIVE (4WD) SYSTEMS to diagnose the AWD system.
  • An adaptive cruise control system warning message is always displayed
  • Adaptive cruise control indication concern
  • Cruise control indication concern
  • Adaptive cruise control concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, GO to PINPOINT TEST AA .
  • The adaptive cruise control gap and speed settings are never displayed
  • Message center concern
  • Adaptive cruise control concern
  • NOTE: Verify the adaptive cruise control is enabled or turned on through the message center settings.
  • RETRIEVE the IPC DTCs.
  • If no DTCs are retrieved, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If DTC U0104:00 is retrieved, GO to PINPOINT TEST AW .
  • A BLIS® or CTA system message is never or always displayed
  • Message center concern
  • BLIS® or CTA system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to SIDE AND REAR VISION to diagnose the BLIS® or CTA system.
  • A brake warning message (check brake system, park brake engaged or brake fluid level low) is never or always displayed
  • Brake warning indication concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, GO to PINPOINT TEST L  (never on) or GO to PINPOINT TEST M  (always on) to diagnose the brake system warning indicator.
  • The check fuel inlet message is never displayed
  • Refer to the Diagnostic Routine
  • A door-luggage compartment lid ajar warning message is never or always displayed
  • Refer to the Diagnostic Routine
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, GO to PINPOINT TEST AC  to diagnose the door-luggage compartment lid ajar message center warning indicator.
  • The factory mode message is always displayed
  • Vehicle still in factory mode
  • NOTE: This vehicle automatically defaults to normal operation mode after 60 ignition cycles.
  • CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in MULTIFUNCTION ELECTRONIC MODULES .
  • A forward collision warning system message is inoperative or always on
  • Message center concern
  • Forward collision warning system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to CRUISE CONTROL - ADAPTIVE to diagnose the forward collision warning system.
  • The DTE/average fuel economy display is inoperative
  • IPC
  • CHECK the operation of the speedometer, the fuel gauge and the odometer.
  • If the speedometer, the fuel gauge or the odometer do not operate correctly, GO to PINPOINT TEST B  (single sender L-shaped fuel tank), GO to PINPOINT TEST C  (dual sender saddle-type fuel tank), GO to PINPOINT TEST F  (speedometer) or GO to PINPOINT TEST H  (odometer).
  • If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) . TEST the system for normal operation.
  • An engine oil change message is never displayed
  • Message center concern
  • The PCM has not reached the programmed mileage/time based on the criteria required to display the message.
  • NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
  • OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly.
  • If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR warning functions correctly with the oil life between 0-5%, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR warning functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
  • An engine oil change message is always displayed
  • The oil life needs reset
  • CARRY OUT the oil life reset procedure using the message center controls. REFER to the Owner's Literature.
  • An IA message (press brake to start, accessory power active or starting system fault) is never or always displayed
  • Message center concern
  • IA starting system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly and the vehicle functions in all ignition modes.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to STEERING COLUMN SWITCHES to diagnose a starting or accessory power concern.
  • An IA message (no key detected/restart now or key is needed) is never or always displayed
  • Message center concern
  • IA concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to ANTI-THEFT - PASSIVE ANTI-THEF SYSTEM (PATS) to diagnose the IA system.
  • The lane departure warning system display is inoperative
  • Message center concern
  • Lane departure warning system is turned off
  • A load management message is always displayed
  • Charging/load management system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to CHARGING SYSTEM to diagnose the charging/load management system.
  • The low washer fluid message is never or always displayed
  • Wiring, terminals or connectors
  • Washer fluid level switch
  • IPC
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, GO to PINPOINT TEST AH  to diagnose the low washer fluid message center indicator.
  • A MyKey® menu is not available or is incorrect
  • MyKey® programmed key in use
  • Number of keys set to unlimited mode
  • Non-Ford approved remote start system installed
  • NOTE: MyKey® may not be compatible with non-Ford approved remote start systems
  • REFER to the Owner's Literature.
  • A parking aid malfunction or informational parking aid message is never or always displayed
  • Message center concern
  • Parking aid system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Refer to the appropriate Instrument Panel and Warning Systems article for the procedure. to diagnose the parking aid system.
  • The shift to park message is never or always displayed (IA only)
  • Refer to the Diagnostic Routine
  • A stability-traction control warning message is never or always displayed
  • Message center concern
  • Stability-traction control indication concern
  • OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly.
  • If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR warning functions correctly, GO to PINPOINT TEST O  to diagnose the stability-traction control indicator.
  • The steering column lock message is never or always displayed
  • Message center concern
  • Steering column system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to STEERING COLUMN to diagnose the steering column lock system.
  • A steering malfunction (EPAS) message is never or always displayed
  • Message center concern
  • EPAS system concern
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to STEERING SYSTEM to diagnose the EPAS system.
  • A tire training message (train left front, right front, left rear or right rear tire) is always displayed
  • TPMS warning indication concern
  • TPMS sensor training
  • NOTE: These messages only appear during the TPMS sensor training procedure. Refer to WHEELS AND TIRES .
  • VERIFY that the TPMS warning indicator functions.
  • If the TPMS warning indicator does not operate, GO to PINPOINT TEST T .
  • If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to WHEELS AND TIRES .
  • The tires not trained message is always displayed
  • TPMS sensor training concern
  • The trailer sway message is never-always displayed
  • ABS concern
  • IPC
  • OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly.
  • If the DRIVER DOOR AJAR message center warning does not  function correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the DRIVER DOOR AJAR message center warning functions correctly, REFER to GO to PINPOINT TEST O  to diagnose the stability-traction control indicator (sliding car icon).
  • The training complete message is never displayed
  • TPMS sensor training incomplete
  • The transport mode message is always displayed
  • Vehicle still in transport mode
  • NOTE: The vehicle automatically defaults to normal operation mode when the mileage reaches 125 miles (200 km)
  • CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in MULTIFUNCTION ELECTRONIC MODULES .
  • The TPMS malfunction warning is never or always displayed
  • TPMS warning indication concern
  • TPMS concern
  • VERIFY that the TPMS warning indicator operates.
  • If the TPMS warning indicator does not operate, GO to PINPOINT TEST T .
  • If the TPMS warning indicator operates, REFER to WHEELS AND TIRES .
SYMPTOM CHART - WARNING CHIMES

Condition Possible Sources Action
  • All the chimes are inoperative
  • IPC
  • VERIFY the IPC gauges and indicators are functioning correctly.
  • If the IPC gauges and indicators are not functioning correctly, GO to PINPOINT TEST A .
  • If the IPC gauges and indicators are functioning correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) . TEST the system for normal operation.
  • The chime always sounds
  • Refer to the Diagnostic Routine
  • The adaptive cruise control warning chime is inoperative
  • Cruise control system
  • IPC
  • VERIFY the adaptive cruise control display functions in the message center when the adaptive cruise control is in operation.
  • If the adaptive cruise control display functions correctly, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) . TEST the system for normal operation.
  • If the adaptive cruise control display does not operate, REFER to GO to SYMPTOM CHART - INFORMATION AND MESSAGE CENTER  to diagnose the adaptive cruise control gap and speed settings are never displayed symptom.
  • The air bag secondary warning chime is inoperative/has activated
  • IPC
  • RETRIEVE the recorded DTCs from the IPC self-test.
  • If IPC DTC P1534:01 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC P1534:01 is recorded.
  • If IPC DTC P1534:01 is present, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • The Belt-Minder® feature does not operate correctly
  • Refer to the Diagnostic Routine
  • The BLIS®/CTA chime is inoperative
  • Refer to the Diagnostic Routine
  • The door ajar warning chime is inoperative
  • Door ajar indication concern
  • BCM
  • IPC
  • VERIFY the safety belt warning chime operates for 6 seconds following ignition ON.
  • If the safety belt warning chime sounds, GO to PINPOINT TEST AC  to diagnose the door ajar message center warning indicator.
  • If the safety belt warning chime does not sound, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • The headlamps on warning chime is inoperative
  • Refer to the Diagnostic Routine
  • The key-in-ignition warning chime is inoperative
  • Refer to the Diagnostic Routine
  • The lane keeping aid warning chime is inoperative
  • Refer to the Diagnostic Routine
  • The lane keeping aid warning chime sounds with the hands on the steering wheel
  • Road conditions
  • The memory-stored feedback chime is inoperative
  • Refer to the Diagnostic Routine
  • The message center warning chime is inoperative
  • IPC
  • DISCONNECT the brake fluid level switch and VERIFY that the message center warning chime sounds when the message center displays CHECK BRAKE SYSTEM.
  • If the message center warning chime sounds when the CHECK BRAKE SYSTEM message appears, the system is operating correctly at this time. The message center warning chime only sounds when the message center displays a new warning message.
  • If the message center warning chime does not sound when the CHECK BRAKE SYSTEM message appears, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) . TEST the system for normal operation.
  • The parking brake warning chime is inoperative
  • Refer to the Diagnostic Routine
  • The perimeter alarm warning chime is inoperative
  • Perimeter alarm concern
  • IPC
  • VERIFY the perimeter alarm functions correctly and the headlamps on warning chime operates with the headlamps on, ignition OFF and the driver door open.
  • If the perimeter alarm functions correctly and the headlamps on warning chime sounds, REFER to ANTI-THEFT - PERIMETER to diagnose the perimeter alarm.
  • If the perimeter alarm functions correctly and the headlamps on warning chime does not sound, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • If the perimeter alarm does not operate correctly, REFER to ANTI-THEFT - PERIMETER .
  • The safety belt warning chime does not operate correctly
  • Refer to the Diagnostic Routine
  • The service AdvanceTrac® warning chime is inoperative
  • Stabilty-traction control indication concern
  • IPC
  • VERIFY the headlamps on warning chime operates with the headlamps on, ignition OFF and the driver door open.
  • If the headlamps on warning chime sounds, GO to PINPOINT TEST O  to diagnose the stability-traction control indicator (sliding car icon).
  • If the headlamps on warning chime does not sound, INSTALL a new IPC. REFER to INSTRUMENT PANEL CLUSTER (IPC) .
  • The turn/hazard on warning chime is inoperative
  • Refer to the Diagnostic Routine
  • The turn signal left on warning chime is inoperative
  • Refer to the Diagnostic Routine
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