Charging Stops during AC Charging [12/2023 - ]: Procedure

1. Enter the following menus: Health Check.
2. Check DTCs.

   Result

   Result	Proceed to
   No DTCs are output	A
   DTCs are output	B

3. Turn the ignition switch off.

Result: 

B 

GO TO DTC CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [12/2023 - ] 

Result: 

A 

See step  2

1. Check for Vehicle Control History (RoB).

   Powertrain > Plug-in Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Powertrain > Hybrid Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Result

   Result	Proceed to
   Vehicle Control History (RoB) not stored	A
   Vehicle Control History (RoB) stored	B

2. Turn the ignition switch off.

Result: 

B 

GO TO VEHICLE CONTROL HISTORY (ROB) 

• PLUG-IN CHARGE CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

• HYBRID CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

Result: 

A 

See step  3

1. Clear DTCs.
2. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

   Powertrain > Plug-in Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

3. Clear all Vehicle Control History (RoB) items.
4. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

   Powertrain > Hybrid Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

5. Clear all Vehicle Control History (RoB) items.
6. According to the display on the GTS, read the Data List and confirm that the SOC of the HV battery is less than 70%.

   HINT: 

   If the SOC of the HV battery is 70% or more, drive the vehicle in EV mode to discharge the HV battery until the SOC becomes less than 70%.

   Powertrain > Hybrid Control > Data List 

   Tester Display
   Hybrid/EV Battery SOC

7. Turn the ignition switch off.
8. Turn the Charge Now on.

   HINT: 

   • If no charge schedule has been registered, the above step is not necessary.
   • Refer to the customization function for how to set "Setting Charge Now to ON".

     Refer to CUSTOMIZE PARAMETERS [12/2023 - ]

9. On the customer's vehicle, perform plug-in charging using a known good charging cable (electric vehicle charger cable assembly) and a known good AC power source until the HV battery is fully charged.
10. Turn the ignition switch to ON.
11. Enter the following menus: Health Check.
12. Check DTCs.
13. Check for Vehicle Control History (RoB).

    Powertrain > Plug-in Control > Utility 

    Tester Display
    Vehicle Control History (RoB)

    Powertrain > Hybrid Control > Utility 

    Tester Display
    Vehicle Control History (RoB)

    Result

    Result	Proceed to
    DTCs output	A
    Vehicle Control History (RoB) stored	B
    DTCs and Vehicle Control History (RoB) not stored and AC charging started	C
    DTCs and Vehicle Control History (RoB) not stored and AC charging suspended	D

14. Turn the ignition switch off.
15. Disconnect the charging cable (electric vehicle charger cable assembly).

Result: 

A 

GO TO DTC CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [12/2023 - ] 

Result: 

B 

GO TO VEHICLE CONTROL HISTORY (ROB) 

• PLUG-IN CHARGE CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

• HYBRID CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

Result: 

D 

CAUSE ANALYSIS (VEHICLE RELATED CAUSE) 

1. Analyze the cause according to the following table.
   VEHICLE RELATED CAUSE
   
   

   Possible Cause	Action to be Taken
   Discharged auxiliary battery	Inspect auxiliary battery Refer to ON-VEHICLE INSPECTION [12/2023 - ]
   Open in control pilot signal circuit	Control pilot signal circuit Refer to Control Pilot Signal Circuit [12/2023 - ]
   Charging inlet (Inlet Charging AC Cable) GND malfunction	Inspect normal charging inlet Refer to ON-VEHICLE INSPECTION [12/2023 - ] Refer to INSPECTION [12/2023 - ]
   Charging inlet (Inlet Charging AC Cable) PISW malfunction	Inspect normal charging inlet Refer to ON-VEHICLE INSPECTION [12/2023 - ] Refer to INSPECTION [12/2023 - ]

2. Take appropriate action in accordance with the result of the cause analysis.

Result: 

C 

See step  4

1. On a known good vehicle, perform AC charging using the customer's electric vehicle charger cable assembly and a known good AC power source until the HV battery is fully charged.
2. Check for Vehicle Control History (RoB).

   Powertrain > Plug-in Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Powertrain > Hybrid Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Result

   Result	Proceed to
   Vehicle Control History (RoB) stored	A
   Vehicle Control History (RoB) not stored and AC charging suspended	B
   Vehicle Control History (RoB) not stored and AC charging not suspended	C

3. Turn the ignition switch off.
4. Disconnect the electric vehicle charger cable assembly.

Result: 

A 

GO TO VEHICLE CONTROL HISTORY (ROB) 

• PLUG-IN CHARGE CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

• HYBRID CONTROL SYSTEM

  Refer to VEHICLE CONTROL HISTORY (RoB) [12/2023 - ]

Result: 

B 

CAUSE ANALYSIS (VEHICLE RELATED CAUSE) 

1. Analyze the cause according to the following table.
   VEHICLE RELATED CAUSE
   
   

   Possible Cause	Action to be Taken
   Open in control pilot signal circuit	Control pilot signal circuit Refer to Control Pilot Signal Circuit [12/2023 - ]
   Charging cable (Electric vehicle charger cable assembly) malfunction	Inspect charging cable (electric vehicle charger cable assembly) Refer to ON-VEHICLE INSPECTION [12/2023 - ] Refer to INSPECTION [12/2023 - ]

2. Take appropriate action in accordance with the result of the cause analysis.

Result: 

C 

CAUSE ANALYSIS (USER / ENVIRONMENT / EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE) 

1. Perform cause analysis in the order of "User Related Cause", "Environment Related Cause" and "External Power Source/Charging Stand Related Cause" categories as specified in the following tables below.
   USER RELATED CAUSE
   
   

   Possible Cause	Action to be Taken
   Charge schedule settings changed during plug-in charging	Explain to the customer that if the charge schedule is changed during normal charging, charging will be performed in accordance with the modified time.
   Improper use of charging station	Confirm how to properly use the charging station with user's manual or instructions etc.
   The charging cable was disconnected.	Interview customer and provide instruction on usage. Refer to PROBLEM SYMPTOMS TABLE [12/2023 - ] Explain to the customer that if the charging connector is disconnected during plug-in charging, charging will be suspended and " Charging Stopped Connect Plug to Charge" will be displayed on the multi-information display when the door opened while the ignition switch si turned off. Explain to the customer that if the charging cable is disconnected from the electrical outlet during plug-in charging, charging will be suspended and " Charging Stopped Check Charging Source" will be displayed on the multi-information display when the door opened while the ignition switch si turned off.

   ENVIRONMENT RELATED CAUSE
   
   

   Possible Cause	Action to be Taken
   Plug-in charging was suspended due to power outage, circuit breaker operation, etc.	Interview customer and provide instruction on usage. Refer to PROBLEM SYMPTOMS TABLE [12/2023 - ] Explain to the customer that if a power outage occurs or a breaker is tripped, charging will be suspended.

   EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE
   
   

   Possible Cause	Action to be Taken
   Charging was suspended by charging station or charging station was incompatible	Interview customer and check the charging station. Refer to PROBLEM SYMPTOMS TABLE [12/2023 - ] It is possible that plug-in charging was suspended due to a power management function or charging control function of the charging station, or due to a compatibility problem. Check with the manufacturer of the charging station for details. Explain to the customer that depending on the charging station, charging may be suspended if the charging power is not sufficient.
   Charging was suspended due to a malfunction caused by an abnormal electrical outlet voltage	Interview customer and check the electrical outlet. Refer to PROBLEM SYMPTOMS TABLE [12/2023 - ] If charging is stopped due to an abnormal electrical outlet voltage, check that plug-in charging can be performed at several different electrical outlets. If the malfunction can be reproduced only at a specific electrical outlet, the electrical outlet voltage may be abnormal and should be checked by a qualified tradesperson. If the malfunction can be reproduced at several different electrical outlets, replace the electric vehicle charger cable assembly. (Using the electric vehicle charger cable assembly of the customer's vehicle, try charging the vehicle at an electrical outlet other than one used by the customer, such as at the dealer.)

2. Take appropriate action in accordance with the result of the cause analysis.