Improper Operation [03/2017 - ]: Procedure

1. Check that the luggage compartment door opens when each switch is operated.

   Refer to OPERATION CHECK [03/2017 - ] 

   Result

   Result	Proceed to
   Luggage compartment door opens (past malfunction)	A
   Luggage compartment door does not open (current malfunction)	B

Result: 

B 

CHECK CONTENTS CONFIRMATION. Refer to  PROBLEM SYMPTOMS TABLE [03/2017 - 05/2023]  , or refer to  PROBLEM SYMPTOMS TABLE [05/2023 - ]  

Result: 

A 

See step  2

1. From the reasons for operation around the time the malfunction reported by the customer occurred and the diagnostic information, check the reason leading to the malfunction using the Techstream.
   1. On the Techstream screen, enter the following menus: Body Electrical / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to Improper Operation [03/2017 - ] 

   2. Check that there is Trunk/Back Door operation history as reported by the customer.

      Refer to Improper Operation [03/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is no operational history around the time that the customer reported the malfunction to have occurred	A
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas	C

Result: 

B 

END 

Result: 

C 

USE SIMULATION METHOD TO CHECK. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 04/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [04/2020 - 05/2023]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2023 - ] 

Result: 

A 

See step  3

1. If the phenomenon could not be confirmed or reproduced, after explaining this to the customer, also explain the history of input signals involving systems such as the multiplex network master switch assembly and electronic key (electrical key transmitter sub-assembly) for the relevant date/time in the operational history.

   Refer to Improper Operation [03/2017 - ] 

   Result

   Result	Proceed to
   Cause was identified	A
   Cause could not be identified	B

Result: 

A 

END 

Result: 

B 

USE SIMULATION METHOD TO CHECK. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 04/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [04/2020 - 05/2023]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2023 - ]