Satellite Radio Broadcast cannot be Received [06/2018 - 09/2022]: Procedure

1. Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Example	*b	In a tunnel
   *c	In a building	*d	Under an overpass
   *e	On a forest or tree-lined path	*f	Between tall buildings
   *g	Under a cliff or overhang	-	-

   HINT: 

   If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

   OK

   Area above vehicle is not blocked.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

Result: 

OK 

See step  2

1. Check if CH001 (free broadcast) can be received.

   OK

   CH001 can be received.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

See step  6

Result: 

OK 

See step  3

1. Check the display screen.

   Result

   Result	Proceed to
   "Updating" is displayed.	A
   "-----" is displayed.	B
   None of the displays above are shown.	C

Result: 

B 

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME 

Result: 

C 

See step  6

Result: 

A 

See step  4

1. Check if the pay-type contract has been extended, or if the contract period has ended.

   OK

   Pay-type contract is valid.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO COMPANY 

Result: 

OK 

See step  5

1. Perform activation refresh by referring to the satellite radio company web site (https://care.siriusxm.com/retailrefresh_view.action).

   OK

   Malfunction disappears.

   HINT: 

   The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022] 

1. Check the display screen.

   Result

   Result	Proceed to
   "SAT Check Antenna" is displayed.	A
   "SAT No Signal" is displayed.	B
   "Loading" is displayed.
   "SAT Channel Off Air" is displayed.	C
   After "---" is displayed, display automatically switches to CH001.	D
   "SAT Ch Unauthorized" is displayed.	E
   "SAT Chan Unavailable" is displayed.
   None of the displays above are shown.

Result: 

B 

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

Result: 

C 

CHANNEL IS CURRENTLY NOT BEING BROADCASTED. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR. (CHECH WITH RADIO STATION) 

Result: 

D 

CHANNEL BROADCAST HAS ENDED (CHECH WITH RADIO STATION) 

Result: 

E 

See step  11

Result: 

A 

See step  7

1. Replace the antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

   Refer to REMOVAL [06/2018 - 08/2021] , or refer to REMOVAL [08/2021 - 09/2022]

   OK

   Radio broadcasts can be received normally.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

See step  8

1. Replace the No. 2 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

   Refer to REMOVAL [06/2018 - 08/2021] , or refer to REMOVAL [08/2021 - 09/2022]

   Result

   Proceed to
   OK
   NG

   OK

   Radio broadcasts can be received normally.

Result: 

OK 

END 

Result: 

NG 

See step  9

1. Replace the No. 3 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

   Refer to REMOVAL [06/2018 - 08/2021] , or refer to REMOVAL [08/2021 - 09/2022]

   OK

   Radio broadcasts can be received normally.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

See step  10

1. Replace the telephone antenna assembly with a new or known good one and check if radio broadcasts can be received normally.

   Refer to REMOVAL [06/2018 - 08/2021] , or refer to REMOVAL [08/2021 - 09/2022]

   OK

   Radio broadcasts can be received normally.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022] 

1. Check if CH000 is currently selected.

   OK

   CH000 is selected.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.) 

Result: 

NG 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022]