Disc cannot be Inserted or is Ejected Right After Insertion [06/2018 - 09/2022]: Procedure

WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2022 Lexus ES 350, 2022 Lexus ES 250, 2021 Lexus ES 350, 2021 Lexus ES 250, and 2020 Lexus ES 350. However, it is still accessible from the selected car via links, so may be relevant.

CHECK IF A PROPER DISC IS INSERTED

Make sure that the disc is an audio disc or a disc with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

Normal disc.

HINT:

Translucent or uniquely-shaped CDs cannot be played.
CDs and DVDs with adhesive paper labels should not be played.
Commercial audio CDs and DVDs can be played.
CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
For details on playable CDs and DVDs, refer to Owner's Service Information.

Result

Proceed to
OK
NG

Result:

CHANGE DISC

Result:

See step 2

CHECK THAT DISC IS INSERTED PROPERLY

Check if the disc is inserted upside down.

Disc is properly inserted.

Result

Proceed to
OK
NG

Result:

INSERT DISC PROPERLY

Result:

See step 3

CLEAN DISC AND RECHECK

Clean the disc by wiping it clean with a soft cloth from the inside to the outside in a radial direction.

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

Malfunction disappears.

NOTE:

Do not use a conventional record cleaner or anti-static preservative.

Result

Proceed to
OK
NG

Result:

END (DISC WAS DIRTY)

Result:

See step 4

REPLACE DISC AND RECHECK

Replace the disc with a new or known good one and check that the malfunction disappears.

Malfunction disappears.

Result

Proceed to
OK
NG

Result:

END (DISC WAS FAULTY)

Result:

REPLACE RADIO RECEIVER ASSEMBLY. Refer to REMOVAL [06/2018 - 08/2020] , or refer to REMOVAL [08/2020 - 09/2022]