Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [10/2017 - 11/2021]: Procedure

1. Check if track information is displayed normally on another "Bluetooth" audio compatible vehicle of the same model.

   OK

   Track information is displayed normally.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [10/2017 - 10/2020]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2020 - 11/2021] 

Result: 

NG 

PORTABLE PLAYER IS NOT COMPATIBLE