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Home >> Lexus >> 2019 >> ES 350 Luxury >> Repair and Diagnosis >> External Pages >> Different car >> Section 257 (Navigation System (Hybrid) - Diagnostic Codes (2 Of 2) & Symptom Tests (1 Of 2)) >> NAVIGATION SYSTEM (for HV Model) >> Portable Player cannot be Registered [06/2018 - 09/2022] >> Procedure

Portable Player cannot be Registered [06/2018 - 09/2022]: Procedure

WARNING: This page is about a different car, the 2022 Lexus ES 300h, 2021 Lexus ES 300h, 2020 Lexus ES 300h, and 2019 Lexus ES 300h. However, it is still accessible from the selected car via links, so may be relevant.
  1. CHECK THAT PORTABLE PLAYER IS "Bluetooth" AUDIO COMPATIBLE 
    1. Check if the portable player is "Bluetooth" audio compatible.

      Result

      Result Proceed to
      The portable player is "Bluetooth" audio compatible. A
      The portable player is not "Bluetooth" audio compatible. B

    Result: 

    USE A "Bluetooth" AUDIO COMPATIBLE PORTABLE PLAYER 

    Result: 

    See step  2

  2. CHECK CONNECTION PROCEDURE OF CONNECTED DEVICE 
    1. Referring to Owner's Service Information, correctly register the portable player.
    2. Check that the portable player has been registered as a connected device.

      HINT: 

      The portable player cannot be registered under any of the following conditions:

      • The A2DP (Advanced Audio Distribution Profile) is not used when registering a cellular phone.
      • A different portable player registration remains in the radio receiver assembly.
      • A different radio receiver assembly registration remains in the portable player.
      • The portable player is off.

      OK

      The portable player has been registered as a connected device.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END 

    Result: 

    NG 

    See step  3

  3. CHECK USING ANOTHER "Bluetooth" AUDIO COMPATIBLE VEHICLE OF SAME MODEL 
    1. Check if the portable player can be registered normally to another "Bluetooth" audio compatible vehicle of the same model.

      OK

      The portable player can be registered.

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    MALFUNCTION IN PORTABLE PLAYER 

    Result: 

    OK 

    See step  4

  4. REMOVE ADDITIONAL DEVICES WHICH USE RADIO WAVES 
    1. Remove additional devices which use radio waves.
    2. Place the portable player close to the radio receiver assembly.
    3. Check that the portable player can be registered as a connected device.

      OK

      The portable player can be registered.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    END 

    Result: 

    NG 

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021]  , or refer to  PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022]