Unable To Connect To Call Center [06/2018 - 10/2019]: Procedure

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CHECK COMMUNICATION SERVICE CONDITION

Move the vehicle.

If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK

Same problem does not occur.

Result

Proceed to
OK
NG

Result:

END

Result:

See step 2

CHECK DTC

Turn the power switch off.
Connect the Techstream to the DLC3.
Turn the power switch on (IG) and wait for 10 seconds.
Turn the Techstream on.

Perform "Health Check" and check for current DTCs.

Refer to HEALTH CHECK [06/2018 - 10/2019]

Result

Result	Proceed to
DTCs are not output	A
DTCs are output	B

Result:

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to DIAGNOSTIC TROUBLE CODE CHART [06/2018 - 10/2019]

Result:

See step 3

CHECK DCM OPERATION HISTORY

Check "DCM Operation History".

Refer to DCM OPERATION HISTORY [06/2018 - 10/2019]

Result

Result	Proceed to
Signal strength is weak (0 or 1)	A
Communication indicates "Fail"	A
No problems with signal strength or communication	B

HINT:

If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

Result:

END

Result:

See step 4

REPLACE DCM (TELEMATICS TRANSCEIVER)

Replace the DCM (Telematics Transceiver).

Refer to REMOVAL [06/2018 - 10/2019]

NOTE:

The power switch must be off.
Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

Result

Proceed to
NEXT

Result:

PERFORM DCM ACTIVATION. Refer to DCM ACTIVATION [06/2018 - 10/2019]