CD cannot be Inserted / Played or CD is Ejected Right After Insertion [06/2018 - 09/2022]: Procedure

WARNING: This page is about a different car, the 2022 Lexus ES 300h, 2021 Lexus ES 300h, 2020 Lexus ES 300h, and 2019 Lexus ES 300h. However, it is still accessible from the selected car via links, so may be relevant.

CHECK IF A PROPER CD IS INSERTED

Make sure that the CD is an audio CD or a CD with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

CD is normal.

HINT:

Translucent or uniquely-shaped CDs cannot be played.
CDs with adhesive paper labels should not be played.
Commercial audio CDs can be played.
CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
For details on playable CDs, refer to Owner's Service Information.

Result

Proceed to
OK
NG

Result:

END (CD IS FAULTY)

Result:

See step 2

CHECK THAT CD IS INSERTED PROPERLY

Check if the CD is inserted upside down.

CD is properly inserted.

Result

Proceed to
OK
NG

Result:

SET CD PROPERLY

Result:

See step 3

CLEAN CD AND RECHECK

Disc cleaning

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

If dirt is on the disc surface, wipe it clean with a soft cloth from the inside to the outside in a radial direction.
OK

Malfunction disappears.

NOTE:
Do not use a conventional record cleaner or anti-static preservative.

Result

Proceed to
OK
NG

Result:

END (CD WAS DIRTY)

Result:

See step 4

REPLACE CD AND RECHECK

Replace the CD with a new or known good one and check that the malfunction disappears.

Malfunction disappears.

Result

Proceed to
OK
NG

Result:

END (CD WAS FAULTY)

Result:

REPLACE RADIO RECEIVER ASSEMBLY. Refer to REMOVAL [06/2018 - 08/2020] , or refer to REMOVAL [08/2020 - 09/2022]