My Settings cannot be Used on the Multi-display [09/2022 - ]: Procedure

1. Confirm problem symptoms
   1. Confirm the problem symptoms of the my settings function, and proceed to the respective link.

      Result

      Problem symptoms	Proceed to
      The settings screen does not display the vehicle name or user name	A
      My settings cannot be created, stored, deleted or uploaded	B
      A value the my settings function cannot be changed
      A value of the my settings function changes by itself
      The data of the my settings function cannot be transferred to another vehicle
      The individual cannot be identified	C

Result: 

B 

See step  3

Result: 

C 

See step  7

Result: 

A 

See step  2

1. Check that the telematics system operates normally.

   HINT: 

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2019 - ]

   Result

   Result	Proceed to
   Malfunction not occurs	A
   Malfunction occurs	B

Result: 

A 

REPLACE RADIO RECEIVER ASSEMBLY. Refer to  REMOVAL [09/2022 - ] 

Result: 

B 

GO TO TELEMATICS SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2019 - ] 

1. Enter diagnostic mode.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   Refer to UTILITY [09/2022 - ]

2. Select "Function Check/Setting" from the "Service Menu" screen.
3. Select "System Sensors Check" from the "Function Check/Setting I" screen.
4. Select "Time Setting" from the "System Sensors Check" screen.
5. Check "GNSS Time Setting" screen and confirm that "Current time" is set correctly.

   Result

   Result	Proceed to
   "Current time" is correct	A
   "Current time" is not correct	B

Result: 

B 

GO TO PROBLEM SYMPTOMS TABLE (NAVIGATION FUNCTION). Refer to  PROBLEM SYMPTOMS TABLE [09/2022 - ] 

Result: 

A 

See step  4

1. Check that the customers smartphone and applications meet the following conditions:
   NOTE:

   If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.

2. The smartphone is turned on
3. The smartphone is ready to communicate
4. The operation of the smartphone has been confirmed
5. The time displayed by the smartphone is correct
6. Applications are installed
7. Each application is the latest version
8. Check for malfunctions and confirm that the device operates correctly.

   Result

   Result	Proceed to
   Malfunction does not occur	A
   Malfunction occurs	B

Result: 

A 

END (SMARTPHONE OR APPLICATION WAS CAUSE) 

Result: 

B 

See step  5

1. Check that the same user ID is not being used for other vehicles.
   NOTE:

   If it is necessary to confirm the settings of the smartphone, make sure to obtain the permission of the customer first.

   HINT: 

   By confirming the vehicle registered to each application and then contacting the call center, it can be confirmed whether the same user ID is used for other vehicles.

2. Check for malfunctions and confirm that the device operates correctly.

   Result

   Result	Proceed to
   Malfunction does not occur	A
   Malfunction occurs	B

Result: 

A 

END (SAME USER ID BEING USED FOR OTHER VEHICLE) 

Result: 

B 

See step  6

1. Using another vehicle, check whether the server operates with a dealer account.

   Result

   Result	Proceed to
   Is interrupted or down for maintenance	A
   Is not interrupted or down for maintenance	B

Result: 

A 

END (CENTER WAS CAUSE) 

Result: 

B 

REPLACE RADIO RECEIVER ASSEMBLY. Refer to  REMOVAL [09/2022 - ] 

1. Check if the application is signed out.

   Result

   Result	Proceed to
   The application is signed out	A
   The application is not signed out	B

Result: 

A 

SIGN IN TO THE APPLICATION AND CHECK AGAIN 

Result: 

B 

See step  8

1. Check that the customers smartphone and applications meet the following conditions:
   NOTE:

   If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.

2. The smartphone is turned on
3. The smartphone is ready to communicate
4. Check that the "Bluetooth" setting of the smartphone is set to on
5. The operation of the smartphone has been confirmed
6. The time displayed by the smartphone is correct
7. Applications are installed
8. Each application is the latest version
9. The application is started and the user is signed in
10. The smartphone is displayed on "Bluetooth devices" on the my settings screen of the in-vehicle device.
11. Check for malfunctions and confirm that the device operates correctly.

    Result

    Result	Proceed to
    Malfunction does not occur	A
    Malfunction occurs	B

Result: 

A 

END (SMARTPHONE OR APPLICATION WAS CAUSE) 

Result: 

B 

REPLACE RADIO RECEIVER ASSEMBLY. Refer to  REMOVAL [09/2022 - ]