Satellite Radio Broadcast cannot be Received [10/2022 - ]: Procedure

1. Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Example	*b	In a tunnel
   *c	In a building	*d	Under an overpass
   *e	In a forest or on tree-lined path	*f	Between tall buildings
   *g	Under a cliff or overhang	-	-

   HINT: 

   If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

   OK

   Area above vehicle is not blocked.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

Result: 

OK 

See step  2

1. Check if CH001 (free broadcast) can be received.

   OK

   CH001 can be received.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

See step  6

Result: 

OK 

See step  3

1. Check the display screen.

   Result

   Result	Proceed to
   "SAT Ch Unauth" is displayed.	A
   "-----" is displayed.	B
   None of the displays above are shown.	C

Result: 

B 

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME 

Result: 

C 

See step  6

Result: 

A 

See step  4

1. Check if the pay-type contract has been extended, or if the contract period has ended.

   OK

   Pay-type contract is valid.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO COMPANY 

Result: 

OK 

See step  5

1. Perform activation refresh by referring to the satellite radio company website (https://care.siriusxm.com/retailrefresh_view.action).

   OK

   Malfunction disappears.

   HINT: 

   • The SiriusXM radio ID is necessary to perform activation refresh.
   • To display the SiriusXM radio ID, go to setting screen of the SXM Radio, and select "Help and support".

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [10/2022 - 10/2023]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2023 - ] 

1. Check the display screen.

   Result

   Result	Proceed to
   "SAT Ck Antenna" is displayed.	A
   "SAT No Signal" is displayed.	B
   "Loading" is displayed.
   "SAT Ch Off Air" is displayed.	C
   After "SAT Ch Unavail" is displayed, display automatically switches to CH001.	D
   None of the displays above are shown.	E

Result: 

B 

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

Result: 

C 

CHANNEL IS CURRENTLY NOT BEING BROADCASTED. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR. (CHECK WITH RADIO STATION) 

Result: 

D 

CHANNEL BROADCAST HAS ENDED (CHECK WITH RADIO STATION) 

Result: 

E 

See step  11

Result: 

A 

See step  7

1. Disconnect the antenna connector from the roof antenna assembly.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Front view of wire harness connector (to Roof Antenna Assembly)
   *b	Front view of wire harness connector (to No. 2 Antenna Cord Sub-assembly)

2. Disconnect the antenna connector from the No. 2 antenna cord sub-assembly.
3. Measure the resistance according to the value(s) in the table below.

   Standard Resistance

   Tester Connection	Condition	Specified Condition
   A-3 - B-5	Always	Below 1 Ω
   A-3a - B-5a	Always	Below 1 Ω
   A-3 - Body ground	Always	10 kΩ or higher

   Result

   Proceed to
   OK
   NG

Result: 

NG 

REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY. Refer to  PROCEDURE - Step 1 [10/2022 - 10/2023]  , or refer to  PROCEDURE - Step 1 [10/2023 - ] 

Result: 

OK 

See step  8

1. Disconnect the antenna connector from the No. 3 antenna cord sub-assembly.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Front view of wire harness connector (to No. 3 Antenna Cord Sub-assembly)
   *b	Front view of wire harness connector (to Antenna Cord Sub-assembly)

2. Disconnect the antenna connector from the antenna cord sub-assembly.
3. Measure the resistance according to the value(s) in the table below.

   Standard Resistance

   Tester Connection	Condition	Specified Condition
   B-5 - C-4	Always	Below 1 Ω
   B-5a - C-4a	Always	Below 1 Ω
   B-5 - Body ground	Always	10 kΩ or higher

   Result

   Proceed to
   OK
   NG

Result: 

NG 

REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY. Refer to  REMOVAL [10/2022 - 10/2023]  , or refer to  REMOVAL [10/2023 - ] 

Result: 

OK 

See step  9

1. Disconnect the antenna connector from the No. 2 antenna cord sub-assembly.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Front view of wire harness connector (to No. 2 Antenna Cord Sub-assembly)
   *b	Front view of wire harness connector (to Radio Receiver Assembly)

2. Disconnect the antenna connector from the radio receiver assembly.
3. Measure the resistance according to the value(s) in the table below.

   Standard Resistance

   Tester Connection	Condition	Specified Condition
   C-4 - XM-1 (SXM)	Always	Below 1 Ω
   C-4a - XM-1a	Always	Below 1 Ω
   C-4 - Body ground	Always	10 kΩ or higher

   Result

   Proceed to
   OK
   NG

Result: 

NG 

REPLACE ANTENNA CORD SUB-ASSEMBLY. Refer to  REMOVAL [10/2022 - 10/2023]  , or refer to  REMOVAL [10/2023 - ] 

Result: 

OK 

See step  10

1. Replace the roof antenna assembly with a new or known good one and check if the same problem occurs again.

   Refer to REMOVAL [10/2022 - 10/2023] , or refer to REMOVAL [10/2023 - ]

   OK

   Malfunction disappears.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (ROOF ANTENNA ASSEMBLY IS DEFECTIVE) 

Result: 

NG 

REPLACE RADIO RECEIVER ASSEMBLY. Refer to  REMOVAL [10/2022 - ] 

1. Check if CH000 is currently selected.

   OK

   CH000 is selected.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.) 

Result: 

NG 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [10/2022 - 10/2023]  , or refer to  PROBLEM SYMPTOMS TABLE [10/2023 - ]