2003 Es 300, GS 430, GX 470, LS 430, Lx 470 And SC 430 Throttle Body (L-CP-3LF)

Publication date: 2003-07-01
Reference number: L-CP-3LF

2003 ES 300, GS 430, GX 470, LS 430, LX 470 AND SC 430 THROTTLE BODY

SERVICE CAMPAIGN BULLETIN

Reference Number(s): L-CP-3LF, Date of Issue: July, 2003

LEXUS:	2003 ES 300, GS 430, GX 470, LS 430, LX 470 and SC 430
SERVICE CATEGORY:	Special Service Campaign
SECTION:	General
COPYRIGHT:	© 2018 Lexus, a division of Toyota Motor Sales, USA License Agreement TMS1002

PREPARING FOR THE SSC

Overview

Lexus is initiating a Special Service Campaign (SSC). The 3LF SSC is for 2003 ES 300s, GS 430s, GX 470s, LS 430s, LX 470s and SC 430s. On certain early 2003 ES, GS, GX, LS, LX or SC vehicles an electrical contact in the throttle body motor may malfunction. This handbook provides all the details necessary to plan and implement this SSC at your dealership. Key points on the SSC are summarized below.

3LF Condition

On certain 2003 model year vehicles as listed above, an electrical contact in the throttle body motor may malfunction. If this malfunction occurs, the malfunction indicator light (MIL) will illuminate on the dash and the engine ECM will store a trouble code, and place the vehicle in a "limp home" mode.

3LF Repair

The 3LF SSC involves inspecting, and if necessary, replacing the throttle body assembly.

Customer Notification

Notification letters will be sent to the owners of affected vehicles in August 2003. This letter will advise owners of the need to have the throttle body assembly inspected and, if necessary, replaced.

SSC and Customer Satisfaction

This Special Service Campaign provides us with an opportunity to demonstrate the Lexus commitment to total customer satisfaction. By implementing the 3LF SSC in an organized and efficient manner, we can nurture our on-going relationships with these customers and strengthen these associations. Throughout the campaign, we need to let our customers know that we are genuinely interested in resolving the matter in a timely fashion with as little inconvenience to them as possible.

Identifying Affected Vehicles

The 3LF Special Service Campaign only applies to specific 2003 ES 300s, GX 470s, LS 430s, LX 470s and SC 430s within the VIN ranges below. Not all vehicles in the VIN ranges are involved in this SSC. No other vehicles before or after this range are to be repaired under the provisions of this SSC.

VIN RANGE

Year	Model	VIN		Production Period
Year	Model	VDS	Range	Production Period
2003	ES 300	BF30G	0137859 - 0145318 6006913 - 6010948	March 27, 2003 through May 14, 2003
	GS 430	BL69S	0013385 - 0013686
	GX 470	BT20X	0014695 - 0017252
	LS 430	BN30F	0115229 - 0118002
	LX 470	HT00W	3532785 - 3533678
	SC 430	FN48Y	0044882 - 0046373

NOTE: Always consult Dealer Daily or TIS to confirm VIN eligibility and to assure the SSC is applicable. This will verify the vehicle is involved and has not already been completed by another dealer. TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected.

The enclosed SSC summary report lists vehicles sold by your dealership. From this list, please determine the actual number of customers who should come back to your dealership for this SSC.

Manpower and Facility Requirements

Your dealership must plan carefully to accommodate the additional service volume generated as a result of this SSC.

In reviewing your dealership's manpower and facility requirements for this Special Service Campaign, there are several items you need to consider.

Do you need to develop ways to increase your service capacity?
Do you need to hire additional support staff for pick-up/ delivery, car washes and fuel tank fill-ups?
Enterprise Rent-A-Car arrangements are in effect for SSC 3LF. See page 8 for further details.

You will need to hold a meeting with all dealership associates to discuss:

Importance of Lexus customer care for each SSC customer.
Various procedures such as phone inquiries, pick up and delivery, loaners, etc.
Campaign specifics including your dealership's assigned quantity, completion objectives, and technical details.

We recommend that one person at your dealership be designated as the campaign coordinator.

Your District Operations Manager will meet with you to answer your questions and monitor the progress of this SSC.

Tools and Equipment

Your dealership will need standard hand tools and the Lexus scan tool for this repair procedure.

Technical Training

The back of this handbook contains the repair procedures for this SSC. We suggest that all service department staff who will be directly involved in completing the repair or supporting the SSC should review the repair procedures to prepare for this SSC. Please note that the repair procedures are model specific.

Parts

PARTS INFORMATION

Vehicle Model	Part Number	Part Description	Qty.
ES 300	04003-20320	Throttle Body Kit	1
GS 430 LS 430 SC 430	04003-18350	Throttle Body Kit	1
GX 470 LX 470	04003-18550	Throttle Body Kit	1

These parts have not been added to your Dealer Stocking Guide (D.S.G.). You are encouraged to order only those parts needed to repair vehicles with service appointments. Individual dealer tracking will be done and irregularities in quantity ordering will be passed on to Lexus Area Offices for follow-up and correction. There will be sufficient inventory to accommodate this SSC.

TDN and DMS Systems

The labor operation codes have been transmitted to your dealership (see page 12 for opcodes). Remember that each dealership using TDN must request and apply them to the dealer system. If your dealership has not received the operation codes, call the TDN hotline at (800-421-8154 ). DMS dealer files are automatically updated and no further action should be required.

Planning Your Communication Strategy

It is important that you develop a strategy to communicate effectively. The following are some general statements that can be used when explaining the SSC.

Q1: What is the condition?

A1: On certain 2003 model year vehicles (ES 300, GS 430, GX 470, LS 430, LX 470 and SC 430) the engine ECM will detect malfunctions in the throttle body motor. If this malfunction occurs, the malfunction indicator light (MIL) will illuminate on the dash and the engine ECM will store a trouble code, and place the vehicle in a "limp home" mode.

Q2: What is the cause of this condition?

A2: An electrical contact inside the throttle body motor may be inadequate and cause a malfunction.

Q3: Are there any warnings that this condition has occurred?

A3: Yes, the MIL will illuminate, the ECM will store a diagnostic trouble code.

Q4: Which and how many vehicles are involved?

A4: The following 2003 model year vehicles are involved in the U.S. market.

VEHICLE QUANTITY REFERENCE CHART

Vehicle	Approximate Quantity
ES 300	4,200
GS 430	230
GX 470	2,300
LS 430	1,700
LX 470	600
SC 430	1,000

Q5: What is the production period of the affected vehicles?

A5: The affected vehicles were produced between March 2003 and May 2003.

Q6: Are there any other Toyota or Lexus vehicles involved?

A6: Yes, this condition also affects certain 2003 model year Toyota 4Runner V8, Camry 4 Cylinder (Japan built), Celica GTS, Prius and Land Cruiser.

Q7: How many incidents of this condition have been reported?

A7: There have been 9 reported cases of this condition in the affected vehicles.

Q8: Have there been any accidents reported?

A8: There have been no reported cases of accidents related to this condition.

Q9: How long will the repair take?

A9: The replacement will take up to approximately two hours depending on the vehicle. However, depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer period of time.

Q10: What is Lexus going to do?

A10: Owners of the involved vehicles will receive a Special Service Campaign notification by first class mail. Lexus dealers will inspect and if necessary, replace the throttle body at NO COST to the vehicle owner.

Q11: What should an owner do if they have this condition?

A11: Owners are requested to contact their local Lexus dealer for diagnosis and, if necessary, replacement of the throttle body assembly.

Calls to Your Customers

Customers involved in the SSC
- Although each affected vehicle owner will receive a notification letter, we would like your dealership to use the customer list provided in the SSC package to help manage your service volume. We strongly suggest that your dealership's service management and consulting staff review the list and proactively contact customers for prompt service.

- Also let them know how valuable a customer they are and that this Special Service Campaign is being undertaken by Lexus to keep their confidence in the Lexus brand.
Customers not involved in the SSC
- Assure any customers with vehicles outside of the involved VIN range that this repair is not needed.

Calls from Your Customers

It is important to institute a system to respond to customers calling for more information regarding the SSC. We recommend designating an individual to answer these inquiries to ensure that callers get accurate, consistent information.

Calls from the Media

We ask that you refer any calls from the media or government agencies directly to Lexus headquarters in Torrance, California. The contact at Lexus is:

Holly Ferris, Lexus Public Relations Manager

IMPLEMENTING THE 3LF SSC

Car Rental and Service Loaners

One of the ways we can demonstrate that Lexus cares is by honoring loaner car requests with the best loaner available for those customers unable or unwilling to wait for this repair.

{Preferred}

Lexus Customer Convenience System (LCCS)

Officially enrolled LCCS vehicles may be claimed at a rate of $44.00 per day. (Lexus vehicles only.)

{Preferred}

Lexus Dealer Fleet (Lexus vehicles only)

A rate of $44.00 per day may be claimed if using this option. Be sure to follow customer supplied insurance guidelines.

Enterprise Rent-A-Car

Recognizing that loaner car capacity may become an issue, Lexus is continuing special arrangements with Enterprise Rent-A-Car to supplement the demand. The specially negotiated price includes a $35.00 per day charge for premium cars and an $11.99 per day rate, plus applicable taxes, for full collision protection (C.D.W.). The total is $46.99, plus tax, in all 48 contiguous states except for New York where the rate structure is different due to state laws covering the sale of a Collision Damage Waiver.

An important feature to this preferred rental arrangement is that this rate entitles your customers to any available Enterprise vehicle including luxury vehicles. So please provide them with a selection of the best available vehicles. Also please employ the strategy (where practical) that SSC customers receive Lexus vehicles and Enterprise vehicles are reserved for regular service customers.

The motivating factor for any of these options is the customer's convenience and consideration. Again please provide the best available vehicle. If extraordinary customer requests are made, please contact your DOM. In addition, loaner car requests that exceed one day must carry proper DOM authorization.

Remote Area Service Plan

"Remote" is defined as those distances where a customer is 100 or more miles from the nearest Lexus dealership. Your DOM will work with you to develop and authorize an action plan.

Guidelines to be used in performing remote repairs are:

If the customer is within 100 miles of the nearest Lexus dealership, the closest Lexus dealership will perform the repair provided that prior authorization for related expenses has been approved by the DOM.
If the customer is more than 100 miles from the nearest Lexus dealership, Lexus area associates or, Lexus national associates may perform the repair. Dealerships may also make these repairs but only with the authorization of the Area Coordinator (most likely the F.T.S.).
Each situation will be handled on a case-by-case basis.
Lexus will only pay for authorized costs that have been approved by DOM or area offices.
Alternatives include pick-up and redelivery of remotely located vehicles.

The Service Write-Up

Listed on the following page are some general guidelines to use when the customer arrives at your dealership for the SSC:

Explain that the inspection and repair will take about two hours. Inform the customer that the special services (refueling, car wash) will require additional time at your dealership.
Explain the type of repair involved.
If the customer does not have an SSC notice:
- Check the VIN against the TIS or the national Service History File to see if the vehicle has been previously repaired under this Campaign.
- Check the left front door hinge post for an SSC completion label.
- If the vehicle falls outside of the above guidelines, explain that the vehicle does not require the Campaign repairs.
- If the vehicle is eligible, explain the SSC to the customer; describe the procedure and the amount of time needed for the repair.
If the customer has an appointment, pull the work order; otherwise, create a work order reflecting the need to complete the SSC 3LF repair.
Issue the work order to the technician and include job instructions for the SSC.

Preparing for the Delivery After SSC Completion

Wash/clean the vehicle inside and out.
Fill the gas tank with the specified unleaded fuel
Notify customer of completion and arrange for re-delivery or return of rental vehicle.

Delivery of the Vehicle After the SSC Completion

The delivery of the vehicle is a very important part of ensuring a high level of customer satisfaction. Explain all SSC repairs to the customer and apologize for any inconveniences. Thank the customer for his or her time and their continuing patronage.

Follow-Up

Complete 100% after-service follow-up is critical to ensure complete customer satisfaction with the repairs performed and the service provided.

Work Order Closing/ Claim Submission

The following information explains the policies and procedures for preparation and submission of a warranty claim for reimbursement of a repair performed under the SSC 3LF.

WARRANTY CLAIM INFORMATION

Repair

Claim Type

Model

Opcode

Labor Hours⁽¹⁾

Sublet

Inspect Throttle Body LS 430

LS 430

3610FD

0.3

GA (fuel), TW (tow), RT (loaner vehicle), DE (pick-up and delivery or remote repair), or CW (car wash) as required and substantiated by invoices

Replace Throttle Body LS 430

LS 430

3610FQ

1.7

Inspect Throttle Body ES 300

ES 300

3610FB

0.2

Replace Throttle Body ES 300

ES 300

3610FN

1.3

Inspect Throttle Body SC 430

SC 430

3610FK

0.3

Replace Throttle Body SC 430

SC 430

3610FU

1.6

Inspect Throttle Body GX 470

GX 470

3610FH

0.3

Replace Throttle Body GX 470

GX 470

3610FS

1.3

Inspect Throttle Body GS 430

GS 430

3610FJ

0.3

Replace Throttle Body GS 430

GS 430

3610FT

1.4

Inspect Throttle Body LX 470

LX 470

3610FG

0.3

Replace Throttle Body LX 470

LX 470

3610Fr

1.4

⁽¹⁾	Includes 0.1 labor hours for administrative time.

NOTE: Lexus warranty will only accept one claim per vehicle under the terms of the SSC. Please ensure that your dealership checks the National History File to see if the vehicle has been repaired under this SSC prior to servicing the vehicle.

Recap of Claim Submission and General Provisions of the SSC

Lexus will pay for gas tank fill-up (actual cost)
Lexus will pay for washing the vehicle (up to $20 per vehicle)
Lexus will provide a loaner vehicle if required (DOM authorization required for more than one day)
Lexus will pay for costs associated with remote repairs if required
Lexus will pay for remote pick-up and delivery if required (DOM authorization only)

Claiming Reimbursement for Special Services

You must use sublet to claim any special services required in conjunction with the SSC repair.

Issue "TW" (Tow Vehicle)
- Applicable to every vehicle if required
- Claim actual receipt amount as a sublet
- You may utilize AAA or any agency providing Lexus type service
Issue "RT" (Rental)
- Applicable to every vehicle if required
- Special Service Campaign customers may also be given L.C.C.S. vehicles at the normal reimbursement rate of $44.00 per day
- Lexus has negotiated a special day rate of $46.99 plus tax per day with Enterprise Rent-A-Car as an option (includes C.D.W., Collision Damage Waiver insurance)
- The loaner vehicle reimbursement rate cap is one day per repair unless otherwise authorized by DOM
Issue "GA" (Gas Tank Fill-Up)
- Applicable to every vehicle
- Claim actual fill-up amount
Issue "CW" (Car Wash/Administrative Time)
- Applicable to every vehicle
- Claim $20.00 per vehicle
Issue "DE" (Pick-Up and Delivery/Remote Repairs )
- Applicable only under special circumstances (e.g. more than 100 miles from the nearest Lexus dealership)
- Claim actual dealer cost
- F.T.S/A.O.M. authorization is required for this expense
Issue "DE" (Pick-Up and Delivery /Remote Repairs)
- Applicable at dealer discretion
- Claim actual dealer cost

Claim Preparation Instructions

NOTE: Each sublet must be a separate entry with:

Unique invoice number
Description
Sublet Type
Dollar Amount

OWNER NOTIFICATION

2003 MODEL YEAR < MODEL >

SPECIAL SERVICE CAMPAIGN NOTICE 3LF FOR ELECTRONIC THROTTLE BODY

Dear Lexus Owner:

Thank you very much for your patronage of Lexus. We are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior customer satisfaction, Lexus is announcing a Special Service Campaign Program, which includes your vehicle.

What is the condition?

On certain 2003 Model Year < MODEL > vehicles, an electrical contact in the throttle body motor may malfunction. If this malfunction occurs, the malfunction indicator light (MIL) will illuminate on the dash, and the engine ECM will store a trouble code and place the vehicle into a "limp-home" mode.

What will Lexus do?

Lexus will inspect and, if necessary, replace the throttle body assembly with an improved one at NO COST to you.

What should you do?

Please contact any Lexus dealer and make an appointment to inspect and, if necessary, replace the throttle body assembly.

The actual replacement will take approximately two hours. However, depending upon the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

Please present this notice to the dealer at the time of your service appointment.

If you no longer own the vehicle, please indicate so on the enclosed postage-paid form, and if possible providing us with the name and address of the new owner.

What if you have any other questions?

Please contact any Lexus dealer or call the Lexus Customer Assistance Center at 1-800-255-3987.

What if you live in California and don't have this Special Service Campaign performed?

The State of California requires the completion of Special Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of the NO COST Special Service Campaign we are providing, your vehicle may be more likely to fail this test.

State of California regulations require Lexus to provide the Department of Motor Vehicles with a record of all vehicles that have not had this Special Service Campaign completed.

Please take advantage of this offer at your earliest convenience.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you.

Sincerely,

LEXUS DIVISION

TOYOTA MOTOR SALES, U.S.A., INC.

TECHNICAL INSTRUCTIONS

I. OPERATION FLOW CHART

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II. IDENTIFICATION OF AFFECTED VEHICLES

A. AFFECTED VIN RANGE

AFFECTED VIN RANGE

Model	Year	VIN Range
Model	Year	VDS	Ranges
ES 300	2003	BF30G	0137859 - 0145318 6006913 - 6010948

NOTE: Not all vehicles in the VIN range are affected by this SSC. Always consult Dealer Daily or TIS to confirm VIN eligibility and to assure the SSC is applicable. This will verify the vehicle is involved and has not already been completed by another dealer. TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected.

III. PREPARATION

A. PARTS

For throttle body replacement

PARTS INFORMATION

Part No.	Parts Name	Q'ty/ Vehicle
04003-20320	Throttle Body Kit	1

B. TOOLS

Standard Hand Tools
Lexus Scantool

C. COMPONENTS

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IV. WORK PROCEDURE

A. THROTTLE BODY INSPECTION

REMOVE THE FRONT UPPER SUSPENSION BRACE

Remove the 4 nuts.
Remove the front upper suspension brace.
Remove the 4 spacers.

Reinstall the 4 nuts.

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INSPECT THE THROTTLE BODY LOT NUMBER

Using a mirror inspect the lot number of the throttle body near the throttle motor.

Check the throttle body lot number.

If the throttle body lot number is:

THROTTLE BODY LOT NUMBERS

3D02	3D06	3D10	3D14	3D18	3D22
3D03	3D07	3D11	3D15	3D19	3D23
3D04	3D08	3D12	3D16	3D20	3D24
3D05	3D09	3D13	3D17	3D21	3D25

proceed to throttle body replacement SECTION B.

If the throttle body lot number is not in the list above proceed to step 3.

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REINSTALL FRONT UPPER SUSPENSION BRACE
1. Remove the 4 nuts.
2. Reinstall the 4 spacers.
3. Reinstall the front upper suspension brace.
4. Reinstall the 4 nuts.
  Torque:
  
  80 N.m (816 kgf.cm, 59 ft.lbf)

PROCEED TO SSC COMPLETION LABEL INSTALLATION

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B. THROTTLE BODY REPLACEMENT

RECORD AUDIO STATION PRESETS

DISCONNECT THE NEGATIVE BATTERY CABLE

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REMOVE THE V-BANK COVER SUBASSEMBLY

Remove the 3 nuts.

Remove the V-Bank cover.

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REMOVE THE AIR CLEANER CAP SUB-ASSEMBLY

Disconnect the following:
- MAF sensor connector (a)
- VSV connector (b)
- No. 1 emissions tube (c)
- 4 vacuum hoses (d)
- Fuel vapor feed hose (e)
- Ventilation hose (f)
Loosen the 2 air cleaner cap bolts (g).
Loosen the air cleaner hose clamp bolt (h).
Remove the air cleaner cap and hose.

Remove the air cleaner filter element.

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REMOVE THROTTLE BODY ASSEMBLY

Disconnect the TPS and throttle control connector.
Disconnect the No. 2 coolant by-pass hose.

Disconnect the No. 3 coolant by-pass hose.

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Remove the 4 bolts.
Remove the throttle body.

Remove the throttle body gasket.

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INSTALL THE NEW THROTTLE BODY ASSEMBLY

Install a new throttle body gasket.
Install the new throttle body.
Reinstall the 4 bolts.
Torque:

11 N.m (112 kgf.cm, 8 ft.lbf)
Reconnect the No. 3 coolant by-pass hose.
Reconnect the No. 2 coolant by-pass hose.
Reconnect the TPS connector.

Reconnect the throttle motor connector.

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REINSTALL THE AIR CLEANER CAP SUB-ASSEMBLY

Reinstall the air cleaner filter element.
Reinstall the air cleaner cap and hose.
Tighten the air cleaner hose clamp bolt (h).

Tighten the 2 air cleaner cap bolts (g).

Torque:

5 N.m (51 kgf.cm, 44 in.lbf)

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Reconnect the following:
- Ventilation hose (f)
- Fuel vapor feed hose (e)
- 4 vacuum hoses (d)
- No. 1 emissions tube (c)
- VSV connector (b)
- MAF connector (a)

RECONNECT THE NEGATIVE BATTERY CABLE
CHECK FOR COOLANT LEAKS

INSPECT THE FUNCTION OF THE THROTTLE BODY

Connect the scantool to the DLC3 connector.

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Turn the ignition switch to the "ON" position.
Press down on the accelerator pedal, and ensure that the throttle motor is operating properly and does not bind or make any friction noises.
Inspect the TPS.
1. Check that the MIL is "OFF".
2. Using the throttle linkage fully open the throttle.
3. Check that the "THROTTLE POS" on the CURRENT DATE screen shows the standard value.
  Standard Value:
  
  60% or greater
  
  NOTE: If the Standard Value is out of specifications, refer to the appropriate repair manual.
Start the engine and allow it to reach normal operating temperature.
Turn the A/C switch to the "ON" position.
1. Check idle speed.
Turn the A/C to the "OFF" position.
1. Check idle speed.
  NOTE: Refer to the appropriate repair manual for idle speed specifications.

RESET AUDIO STATION PRESETS
REINITIALIZE THE FOLLOWING COMPONENTS IF EQUIPPED:
- Compass
- Moon roof

REINSTALL THE V-BANK COVER

Reinstall the V-Bank cover.

Reinstall the 3 nuts.

Torque:

7.9 N.m (81 kgf.cm, 70 in.lbf)

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REINSTALL FRONT UPPER SUSPENSION BRACE

Remove the 4 nuts.
Reinstall the 4 spacers.
Reinstall the front upper suspension brace.

Reinstall the 4 nuts.

Torque:

80 N.m (816 kgf.cm, 59 ft.lbf)

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

PROCEED TO SSC COMPLETION LABEL INSTALLATION