Warranty Compliance And Procedures In Relation To Cameras Suffering From Stone Chipping
Where there is clear evidence that a camera lens has sustained damage due to stone chipping, abrasions or other impact damage that has resulted in poor or blurred/foggy image and similar symptoms, retailers should note that this form of damage is regarded as wear and tear and, therefore rectification of this damage is NOT claimable under any of the vehicle warranties. Retailers are referred to Section B1.45 (Guide To Warranty Terms And Conditions - General Items - Stone Chips/Paint Damage) in the Global Warranty Compliance And Procedures Manual, which can be found in the Warranty Manual section of the Retailer Standards and Training Documents on TOPIx. Further information can also be found in Section A1.7 (Warranty Terms And Conditions - Summary of Vehicle Warranty - What is Not Covered By The Vehicle Warranty).
GUIDANCE FOR CORRECT IDENTIFICATION OF STONE CHIP DAMAGE
The image below shows clearly that an impact from a stone chipping or another object has pitted the surface of the camera lens. The pits/indentations should also be detectable by feeling the surface of the lens and checking the surface profile for indentations. This kind of damage would NOT be covered by vehicle warranty.
The images below show the front and rear view camera images you would expect to see from a damaged camera lens. This kind of damage would NOT be covered by vehicle warranty.
The images below show the front and rear view camera images you would expect to see from an undamaged camera lens.