Symptom Chart

WARNING: This page is about a different variant/trim than selected.

SYMPTOM	POSSIBLE CAUSES	ACTION
The engine does not crank (starter motor does not turn)	Battery/charging system fault Engine system fault Transmission fault Transmission control switch not set to Park or Neutral Smart key not present/recognized Starter relay circuit open circuit, high resistance Starter motor ground circuit open circuit, high resistance Starter motor solenoid power circuit short circuit to ground, open circuit, high resistance Starter motor power circuit short circuit to ground, open circuit, high resistance Engine seized	Refer to the relevant service information and check the battery and charging system. Rectify as necessary Using the Jaguar Land Rover approved diagnostic equipment, check the powertrain control module for related DTC s and refer to the relevant DTC index Using the Jaguar Land Rover approved diagnostic equipment, check the transmission control module for related DTC s and refer to the relevant DTC index Set the transmission control switch to Park or Neutral and retest Check that the smart key is present and recognized Refer to the electrical circuit diagrams and check the starter relay circuit for open circuit, high resistance. Repair the wiring harness or install a new starter relay as necessary Refer to the electrical circuit diagrams and check the starter motor ground circuit for open circuit, high resistance. Repair the wiring harness as necessary Refer to the electrical circuit diagrams and check the starter motor solenoid power circuit for short circuit to ground, open circuit, high resistance. Repair the wiring harness or install a new starter motor solenoid as necessary Refer to the electrical circuit diagrams and check the starter motor power circuit for short circuit to ground, open circuit, high resistance. Repair the wiring harness or install a new starter motor as necessary Check that the engine turns freely. Rectify as necessary
The engine does not crank (starter motor does turn)	Battery/charging system fault Starter motor ground circuit open circuit, high resistance Starter motor power circuit open circuit, high resistance Starter motor internal failure Engine oil grade incorrect	Refer to the relevant service information and check the battery and charging system. Rectify as necessary Refer to the electrical circuit diagrams and check the starter motor ground circuit for open circuit, high resistance. Repair the wiring harness as necessary Refer to the electrical circuit diagrams and check the starter motor power circuit for open circuit, high resistance. Repair the wiring harness as necessary Check the operation of the starter motor. Rectify as necessary Check the engine oil grade. Rectify as necessary
Engine cranks too slowly	Battery/charging system fault Starter motor ground circuit open circuit, high resistance Starter motor power circuit open circuit, high resistance Starter motor internal failure Engine oil grade incorrect	Refer to the relevant service information and check the battery and charging system. Rectify as necessary Refer to the electrical circuit diagrams and check the starter motor ground circuit for open circuit, high resistance. Repair the wiring harness as necessary Refer to the electrical circuit diagrams and check the starter motor power circuit for open circuit, high resistance. Repair the wiring harness as necessary Check the operation of the starter motor. Rectify as necessary Check the engine oil grade. Rectify as necessary
Engine cranks too fast	Timing chain failure Engine cylinder compressions too low	Check the integrity of the timing chain. Rectify as necessary Refer to the relevant service information and check the engine cylinder compressions. Rectify as necessary
Excessive starter motor noise	Starter motor incorrectly installed Starter motor internal failure Drive plate ring gear damaged	Check the installation of the starter motor. Rectify as necessary Check the operation of the starter motor. Rectify as necessary Check the drive plate ring gear teeth for damage, foreign objects, etc. Rectify as necessary
Auto Stop/Start system inoperative (Warning light illuminated white)	Auto stop/start system inhibited Driver error/expectation Recent DTC clear System fault Auto stop/start system fault	NOTE: 'AUTO STOP/START FAULT' will be displayed in the instrument cluster message center when the system is inoperative due to a fault. Refer to the Auto Stop/Start System Inhibits table for possible inhibit conditions Auto stop/start system inhibited due to driver error/expectation: Explain/demonstrate the auto stop/start system to the driver Auto stop/start system inhibited due to a recent DTC clear (and a drive cycle not completed): Road test the vehicle at a speed of 48 to 80 km/h (30 to 50 mph) for 2 to 3 minutes, allow the engine to idle, auto stop/start will now activate Auto stop/start system inhibited due to battery condition: Using the Jaguar Land Rover approved diagnostic equipment, perform routine - Power Supply Service Mode Diagnostic Routine Using the Jaguar Land Rover approved diagnostic equipment, check the powertrain control module for related DTC s and refer to the relevant DTC index