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Pinpoint Test A: Scratch Tests

  1. A1: SCRATCH TEST 1 
    NOTE: A scratch will usually be regular in shape, following the line of the object that caused it.
    1. Probe using the tip of a pencil to identify a groove in the windshield surface.

      Is there a groove?

      Yes:  Windshield scratched. GO to  A2.

      No:  Defect not valid.

  2. A2: SCRATCH TEST 2 
    1. Check for trim, body panels, or foreign objects that may have caused the scratch.

      Was the scratch caused by a foreign object?

      Yes:  The damage is not due to a defect or an assembly error.

      No:  Rectify as appropriate.

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