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Emissions Recall - Electric Supercharger - Intermittent Operation (N620NAS1)

Publication date: 2021-12-15
Reference number: N620NAS1

EMISSIONS RECALL - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION

EMISSIONS RECALL - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION

SERVICE CAMPAIGN BULLETIN

Reference Number(s): N620NAS1, Date of Issue:  December 15, 2021
LAND ROVER: 2021 Range Rover (LG), Range Rover Sport (LW); 2020 Defender (LE); 2021 Defender (LE), Discovery (LR), Range Rover Velar (LY)
SECTION: 100-00
AFFECTED VEHICLE RANGE: Range Rover (LG) MODEL YEAR: 2021 VIN: 422711-436672; Range Rover Sport (LW) MODEL YEAR: 2021 VIN: 760134-783061; Defender (LE) MODEL YEAR: 2020 VIN: 032254-032985; Defender (LE) MODEL YEAR: 2021 VIN: 034733-055951; Discovery (LR) MODEL YEAR: 2021 VIN: 447913-451377; Range Rover Velar (LY) MODEL YEAR: 2021 VIN: 297649-310698

MARKETS

CANADA, USA 

CONDITION SUMMARY

NOTE: This recall supercedes Owner Notified Service Action N572.

SITUATION: 

A potential issue has been identified on certain 2020 to 2021 model year Defender, 2021 model year Range Rover, Range Rover Sport, Range Rover Velar and Discovery vehicles equipped with Ingenium I6 3.0L petrol engines, where the electric supercharger experiences intermittent failure. Should the electric supercharger fail to operate, the vehicle will experience reduced performance and may not meet the On-Board Diagnostic (OBD) malfunction detection requirements of California Air Resources Board (CARB) code of regulations, Title 13, section 1968.5 and equivalent regulations in Canada.

ACTION: 

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS INFORMATION

The parts below should be ordered through Jaguar Land Rover (JLR) in the normal manner.

The engine coolant will be paid under ZZZ001 and is to be locally sourced.

NOTE:
  • An allowance of $1.06 USD for the authorized modification label has been provided and should be claimed using code 'ZZZ999'.
  • * When ordering parts, order only the expected percentage demand of parts identified.
  • ** Order quantity of '1-100' will ship as 1 pack of 100 labels.
  • *** Order quantity of '1' is a pack of 25 certificates.
PARTS INFORMATION

DESCRIPTION MODEL PART NUMBER/SUNDRY CODE QTY/ VALUE % OF VEHICLES REQUIRING THIS PART*
Authorized modification label All LRN0002LABEL 1** 100
CA vehicle emission recall - Proof of correction certificate (California-registered vehicles only) All JLM21849 1*** 100 (California registered vehicles only)
Electric supercharger All LR140362 1 100
Bolts Range Rover Range Rover Sport Discovery LR037935 8 68
Engine coolant top-up Range Rover Velar Defender ZZZ001 $6.87 32
Engine coolant Range Rover Range Rover Sport Discovery ZZZ001 $34.37 68

SPECIAL TOOLS INFORMATION

Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.

SROS

SROS INFORMATION

DESCRIPTION MODEL SRO TIME
N620 - Electric supercharger - Renew Range Rover Range Rover Sport 99.02.01.31 2.3
N620 - Electric supercharger - Renew - With Diagnostic Trouble Codes (DTC) clear Range Rover Range Rover Sport 99.02.01.32 2.5
N620 - Electric supercharger - Renew Range Rover Velar 99.02.01.31 1.6
N620 - Electric supercharger - Renew - With DTC clear Range Rover Velar 99.02.01.32 1.7
N620 - Electric supercharger - Renew Defender 99.02.01.31 2.6
N620 - Electric supercharger - Renew - With DTC clear Defender 99.02.01.32 2.7
N620 - Electric supercharger - Renew Discovery 99.02.01.31 2.5
N620 - Electric supercharger - Renew - With DTC clear Discovery 99.02.01.32 2.6
Drive in/drive out All 02.02.02 0.2
NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.

WARRANTY INFORMATION

NOTE:
  • Only vehicles with the Malfunction Indicator Lamp (MIL) illuminated on the Instrument Panel Cluster (Instrument Panel Cluster Control Module (IPC)), due to DTC P00B0-49 being stored in the Powertrain Control Module (PCM), must clear the DTCs after installing a new electric supercharger and claim either option code C/D for Range Rover, Range Rover Sport and Discovery vehicles or G/H for Range Rover Velar and Defender vehicles. If the MIL is NOT illuminated, option code A/B for Range Rover, Range Rover Sport and Discovery vehicles or E/F for Range Rover Velar and Defender vehicles must be claimed.
  • Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.

Warranty claims should be submitted quoting program code N620 together with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these are included for information only.

NOTE: An allowance of $1.06 (USD) is provided for the Authorized Modification Label and (only required for California-registered vehicles) CA Vehicle Emission Recall - Proof of Correction Certificate
WARRANTY INFORMATION

PROGRAM CODE OPTION DESCRIPTION MODEL SRO TIME PART NUMBER/SUNDRY CODE QTY/ VALUE
N620 A N620 - Electric supercharger - Renew Range Rover, Range Rover Sport and Discovery See table above See table above LR140362
LR037935
ZZZ001
ZZZ999		 1
8
$34.37
$1.06
N620 B N620 - Electric supercharger - Renew Drive in/drive out Range Rover, Range Rover Sport and Discovery See table above 02.02.02 See table above 0.2 LR140362
LR037935
ZZZ001
ZZZ999		 1
8
$34.37
$1.06
N620 C N620 - Electric supercharger - Renew - With DTC clear Range Rover, Range Rover Sport and Discovery See table above See table above LR140362
LR037935
ZZZ001
ZZZ999		 1
8
$34.37
$1.06
N620 D N620 - Electric supercharger - Renew - With DTC clear Drive in/drive out Range Rover, Range Rover Sport and Discovery See table above 02.02.02 See table above 0.2 LR140362
LR037935
ZZZ001
ZZZ999		 1
8
$34.37
$1.06
N620 E N620 - Electric supercharger - Renew Range Rover Velar and Defender See table above See table above LR140362
ZZZ001
ZZZ999		 1
$6.87
$1.06
N620 F N620 - Electric supercharger - Renew Drive in/drive out Range Rover Velar and Defender See table above 02.02.02 See table above 0.2 LR140362
ZZZ001
ZZZ999		 1
$6.87
$1.06
N620 G N620 - Electric supercharger - Renew - With DTC clear Range Rover Velar and Defender See table above See table above LR140362
ZZZ001
ZZZ999		 1
$6.87
$1.06
N620 H N620 - Electric supercharger - Renew - With DTC clear Drive in/drive out Range Rover Velar and Defender See table above 02.02.02 See table above 0.2 LR140362
ZZZ001
ZZZ999		 1
$6.87
$1.06

Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin.

NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.

CUSTOMER REIMBURSEMENT AND RELATED DAMAGE PROCESS

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.

The related damage procedure should also be used to reimburse retailers for any additional ancillary parts or service operations not listed in this bulletin that were required to complete the repair.

Claims for related damages can only be made when this bulletin has been paid/accepted. Claims should be submitted quoting program code N620 and by clicking the 'Related Damage' radio button on the claim submission screen. The warranty claim for reimbursement should be submitted using option code XX as detailed in the table shown below and entering the cost to be reimbursed against the sundry code of 'ZZZ999'. For any ancillary parts, add relevant details in the table. All costs should be entered in local currency.

WARRANTY INFORMATION

PROGRAM CODE OPTION DESCRIPTION PART NO. SRO SUNDRY VALUE
N620 XX Reimbursement to owner As required As required ZZZ999 Retailer entered

A copy of the invoice must be attached to the repair order for Warranty Audit purposes. A brief comment should be entered in the 'Technician Comments' field on the claim to itemize and explain the charges.

Only vehicles eligible for Recall N620 are included in this process. Only one claim per vehicle for related damages will be accepted.

SERVICE INFORMATION

  1. Make a note if the MIL light is illuminated on the Instrument Panel Cluster (IPC) before completing the Service Instruction.

SERVICE INSTRUCTION

  1. NOTE:
    • Range Rover Velar and Defender vehicles - During the partial cooling system drain, engine coolant must be collected in a clean container and reused.
    • Range Rover, Range Rover Sport and Discovery vehicles - During the partial cooling system drain, engine coolant must not be collected and reused.

    Renew the electric supercharger (see TOPIx Workshop Manual section 303-12D: Intake Air Distribution and Filtering - INGENIUM I6 3.0L Petrol - Removal and Installation - Electric Supercharger).

    • Range Rover Velar, Defender and Discovery vehicles, continue to DIAGNOSTIC INSTRUCTION A .
    • Range Rover and Range Rover Sport vehicles with the MIL illuminated before the Service Instruction was completed, continue to DIAGNOSTIC INSTRUCTION B .
    • Range Rover and Range Rover Sport vehicles without  the MIL illuminated before the Service Instruction was completed, release the vehicle  .

DIAGNOSTIC INSTRUCTION A - RANGE ROVER VELAR, DEFENDER AND DISCOVERY

NOTE: Only vehicles with the MIL illuminated on the Instrument Panel Cluster (IPC), due to DTC P00B0-49 being stored in the PCM, must clear the DTCs after installing a new electric supercharger and claim either option code C/D for Discovery vehicles or G/H for Range Rover Velar and Defender vehicles. If the MIL is NOT illuminated, option code A/B for Discovery vehicles or E/F for Range Rover Velar and Defender vehicles must be claimed.

All vehicles 

  1. CAUTION:
    • This procedure requires a minimum of Pathfinder 342 installed or later.
    • All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.
    NOTE: The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of 'Transportation Mode' if required.

    Connect the JLR approved battery support unit.

  2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
  3. Follow the JLR approved diagnostic equipment prompts.
    • Select 'ECU Diagnostics'.
    • Select 'Turbocharger/Supercharger Control Module [Turbocharger/Supercharger Control Module (TSCM)]'.
    • Select 'Update ECU'.
    • Follow all on-screen instructions to complete the task.

    Vehicles with the MIL illuminated before the Service Instruction was completed ONLY

  4. Select 'Powertrain Control Module [PCM]'.
    • Select 'Clear DTCs'.
    • Follow all on-screen instructions to complete the task.

    All vehicles

  5. If required, reset the vehicle to 'Transportation Mode'.
  6. When all of the tasks are complete, exit the session.
  7. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.

DIAGNOSTIC INSTRUCTION B - RANGE ROVER AND RANGER OVER SPORT

NOTE: Only vehicles with the MIL illuminated on the Instrument Panel Cluster (IPC), due to DTC P00B0-49 being stored in the PCM, must clear the DTCs after installing a new electric supercharger and claim either option code C or D. If the MIL is NOT illuminated, option code A or B must be claimed.

Vehicles with the MIL illuminated before the Service Instruction was completed ONLY

  1. CAUTION:
    • This procedure requires a minimum of Pathfinder 342 installed or later.
    • All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.
    NOTE: The JLR approved diagnostic equipment will read the VIN for the vehicle and automatically take the vehicle out of 'Transportation Mode' if required.

    Connect the JLR approved battery support unit.

  2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
  3. Follow the JLR approved diagnostic equipment prompts.
    • Select 'ECU Diagnostics'.
    • Select 'Powertrain Control Module [PCM]'.
    • Select 'Clear DTCs'.
    • Follow all on-screen instructions to complete the task.
  4. If required, reset the vehicle to 'Transportation Mode'.
  5. When all of the tasks are complete, exit the session.
  6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
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