Inspection And Verification
Seat Cover Replacement - Rest of World vehicles
- Reference should be made to the list of documents below before any seat cover is replaced under Jaguar Land Rover warranty
- Global Warranty Policy and Procedure information
- Leather Seat Cover Finessing Process on the Excellence Academy
- Seat Smoothing Procedure in the repair information
- All seat covers that are replaced should be done using all available repair guides. Any damage that has been caused to other components during the seat cover replacement process will not be paid under warranty
Seat Cover Replacement - NAS vehicles
- Reference should be made to the list of documents below before any seat cover is replaced under Jaguar Land Rover warranty
- Warranty Policy and Procedure information
- Leather Seat Cover Finessing Process on the Excellence Academy
- Seat Smoothing Procedure in the repair information
- All seat covers that are replaced should be done using all available repair guides. Any damage that has been caused to other components during the seat cover replacement process will not be paid under warranty
- Verify the customer concern
- Visually inspect for obvious signs of damage and system integrity
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
- Check the JLR claims submission system for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint and complete the recommendations as required
- Particular care should be taken where there is evidence of soiling or staining on the leather, this should be cleaned immediately. Failure to do this could lead to the stain becoming permanent
- Particular care should be taken to prevent damage from studs, zips and buckles
Leather Seat Covers
Leather is a natural product, therefore it bears natural characteristics such as, grain variations, growth and bush marks. These non-weakening marks show the true nature of the hide and are the hallmarks of leather. In order to maintain the beauty of the vehicles natural leather upholstery it requires regular cleaning, which if neglected may cause deterioration. Where dust and dirt are allowed to accumulate and become ingrained in the surface of the leather, the upholstery may become permanently damaged. Light colored upholstery can be particularly susceptible to soiling and staining. Care should be taken to make sure that where there is evidence of any soiling or staining, this should be cleaned immediately. Only use the Jaguar Land Rover approved products. Failure to do this could lead to the stain becoming permanent, this applies to all leather upholstery and is not color specific. Leather trimmed seats will naturally exhibit areas of creasing and wrinkling over a period of time and is a normal characteristic as the leather ages.