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Home >> Kia >> 2023 >> Sorento Plug-In Hybrid SX Prestige >> Repair and Diagnosis >> External Pages >> Different car >> Section 26 (E-Shifter Diagnosis (PHEV)) >> DTC C1721-44: Data From EEPROM Not Valid Or Hardware Defects >> Component Inspection

Component Inspection

WARNING: This page is about a different car, the 2024 Kia Sorento. However, it is still accessible from the selected car via links, so may be relevant.
  1. Ignition "OFF".
  2. Connect KDS to Data Link Connector (DLC).
  3. Ignition "ON".
  4. Monitor "Diagnostic Trouble Codes (DTC)" with KDS.
  5. Clear any DTCs stored in the system with KDS.
  6. Re-check DTC in the system with KDS.
  7. Did the same DTC is stored in the system?

    Good 

    • Fault is intermittent caused by poor contact in the sensor's and/or E-Shifter connector or was repaired and E-Shifter memory was not cleared. Thoroughly check connectors for looseness, poor connection, bending, corrosion, contamination, deterioration, or damage. Repair or replace as necessary and go to "Verification Of Repair " procedure.

    No Good 

    • Carefully re-do this troubleshooting guide steps.
    • If no problems were found with the circuits or connectors, replace the E-Shifter and go to "Verification Of Repair " procedure.
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