External Media (USB, AUX, Multi Jack, Etc.)

WARNING: This page is about a different car, the 2021 Kia Soul. However, it is still accessible from the selected car via links, so may be relevant.

Features/Misdiagnose cases

(1) System features	Plays saved media files in the device when external device(USB, AUX, iPod) is connected "External device has been connected" message appears only when external device is connected
(2) Vehicle parts configuration
(3) Misdiagnose cases	USB power issue due to use of external USB charger (Customer) USB recognition fail due to shape change (Damaged USB slot by customer) Non-standard USB use (No guide metal) Defective soundtrack in USB (Virus, etc.) No phone charging using Multi-terminal slots (Normal- For charging, use cigar jack) No smartphone music streaming using multi-terminal (only recognizes iPhone music) If iPod cable and Bluetooth is connected simultaneously, Bluetooth Audio feature will be limited (normal spec)

USB issue _Not playing/Recognition fail

Inspection	Description
(1) Duplicate issue	Certain issues can be duplicated (If possible, use customer's USB for testing) Sound skip/cut/recognition fail/Skips to previous mode while playing, etc. USB spec (Shape, thickness): If USB has non-standard spec, standard USB spec use is recommended Duplicate frequency: all time/intermittent defect
(2) Defect caused by Ext. parts Customer USB defect USB Cable defect Multi-terminal defect	Duplicate issue using test USB Standard USB: 32G Space or below/FAT32 format(NTFS, exFAT not supported) USB file standard: Refer to system features information. USB file status: Virus check using PC Recommend to use Standard USB and remove any files other than media source USB cable defect Wiring harness connecting H/U and multi-terminal (Audio spec: 16Pin, AVN/D Audio spec: 12Pin) USB cable connection status (4Pin: AVN/D Audio spec only) Replace test for cable defect (Test cable connection before replacing) Multi-terminal defect Check damaged socket on multi-terminal Check if rear side pin is bent Replace multi-terminal and re-test
(3) Check H/U defect	If this issue continues, replace H/U and re-test

AUX issue_ Does not play/Recognition fail/AUX "External device has been connected"

Inspection	Description
(1) Duplicate issue	Certain issues can be duplicated (If possible, use customer's AUX jack for testing) Sound skip/cut/recognition fail/Skips to previous mode while playing, etc. AUX Spec (Genuine AUX PLUG diameter = 3.5±0.1): Recommend use of standard AUX Duplicate frequency: Duplicates intermittently?
(2) Defect caused by Ext. parts Customer AUX AUX cable Multi-terminal	Test AUX using test device Test Ext. Device: Working phone and AUX cable If issue resolves when test device is connected, swap test customer's AUX cable and external device to identify defect Cable defect Wiring harness connecting H/U and multi-terminal (Audio spec: 16Pin, AVN/D Audio spec: 12Pin) USB cable connection status (4Pin: AVN/D Audio spec only). Replace test for cable defect (Test cable connection before replacing) Multi-terminal Check damaged socket on multi-terminal Check if rear side pin is bent Replace multi-terminal and re-test
(3) Check H/U defect	Replace H/U and re-test

Multi-terminal _ Phone charging is not supported

Inspection	Description
(1) Duplicate issue	Status of multi terminal related system (If possible, use customer's USB for testing) Auto-play source from device when insert USB If issue occurs, proceed with inspection following steps from "USB does not recognize/play"
(2) Explain to customer Normal spec	For fast charging, recommend use for cigar jack Multi-terminal can still charge the phone, but charging will take more than 5 hours Cigar jack chargers are readily available in market

Inspection

Description

(1) Duplicate issue

Status of multi terminal related system (If possible, use customer's USB for testing)
1. Auto-play source from device when insert USB
2. If issue occurs, proceed with inspection following steps from "USB does not recognize/play"

(2) Explain to customer

Normal spec

For fast charging, recommend use for cigar jack

Multi-terminal can still charge the phone, but charging will take more than 5 hours
Cigar jack chargers are readily available in market

Media in smartphone/No video

Inspection	Description
(1) Duplicate issue	Check multi terminal related system (If possible, use customer's USB for testing) Auto-play source from device if USB is inserted If issue occurs, proceed with inspection following steps from "USB does not recognize/play"
(2) Explain to customer Normal spec	Smartphone media/video does not play on H/U (Except iPhone) Designed spec To connect and play media source using smartphone, Android Auto use is required

iPod issue_Not playing/Does not recognize

Inspection	Description
(1) Duplicate issue	Certain issues can be duplicated (If possible, use customer's iPod device for testing) Sound skip/cut/recognition fail/Skips to previous mode while playing, etc. Duplicate frequency: Duplicates intermittently?
(2) Defect caused by Ext. parts Customer iPod Customer setting status Cable defect Cable misconnection	Test iPod function using test device Check iPod version. (Compatibility between H/U) Refer to Owner's Manual for compatibility list Update latest software and re-test Unable to recognize iPod Nano 5G device if battery voltage is low → Re-test after battery charge Duplicate issue using test iPod device Customer setting status Limited Bluetooth Audio function if iPod and Bluetooth are connected to H/U simultaneously (Normal spec) → If iPod has no sound output, only connect using one method from above. iPod cable misconnection/defect Use genuine cable (Aftermarket product may have issues) Cable misconnection Check cable connection, disconnect the cable and re-connect Duplicate issue using test iPod cable Multi-terminal USB socket damage on multi-terminal Rear pin is bent or broken Replace multi-terminal and re-test.
(3) Check H/U defect	Replace H/U and re-test