Diagnostic Test
- READ AND RECORD DTCS AND ENVIRONMENTAL DATA - ERASE DTCS AND CHECK FOR DTC TO RETURN
- With the scan tool, read DTCs in all Electronic Control Units (ECU's) and record on the repair order.
- With the scan tool, run a vehicle Scan Report, or record the Environmental Data related to the DTCs.
- NOTE: A front door must remain open whenever checking or erasing Radio DTCs.
- With the scan tool, record and erase the Radio DTCs.
- Cycle the ignition switch from on to off, wait five seconds and then back to on.
- Turn the Radio on and set the volume to 25.
- Adjust the speakers to the front and center.
- With the scan tool, read the active Radio DTCs.NOTE:
A front door must remain open whenever checking or erasing Radio DTCs.
Did the DTC return?
Yes
- Go To 2
No
- Perform the appropriate INTERMITTENT CONDITION diagnostic procedure. Refer to: TESTING FOR AN INTERMITTENT CONDITION .
- CHECK THE CABLE CONNECTION AT THE RADIO NOTE:
- Before testing, check the AUX port, USB port and SD slot for damage or debris inside the ports and device connectors that can cause concerns with system operation.
- Use a known good compatible device and USB cable that works on a similar system when testing for concerns.
- Verify that no other devices are connected to the system during testing.
- The Media hub (with USB, AUX, SD slot) can be serviced separately from the radio.
- Turn the ignition off.
- Inspect the connectors at the radio and Media Hub.
Are The connections secure and undamaged?
Yes
- Go To 3
No
- Repair the cable connection as needed.
- Perform the BODY VERIFICATION TEST. Refer to: BODY VERIFICATION TEST .
- CHECK THE MEDIA HUB CIRCUITS FOR AN OPEN
- Turn the ignition off.
- Disconnect the Radio harness connector and the Media hub connector.
- Measure the resistance of the :
- (X486) Aux Audio Left circuit between the Radio harness connector and the Media Hub connector.
- (X487) Aux Audio Right circuit between the Radio harness connector and the Media Hub connector.
- (X488) Aux Audio Reference circuit between the Radio harness connector and the Media Hub connector.
- (X489) Aux Connection Detect circuit between the Radio harness connector and the Media Hub connector.
Is the resistance below 3.0 Ohms on all circuits?
Yes
- Go To 4
No
- Repair the open circuit that failed the test.
- Perform the BODY VERIFICATION TEST. Refer to: BODY VERIFICATION TEST .
- CHECK THE MEDIA HUB
- Replace the Media Hub in accordance with service information. Refer to MEDIA HUB, REMOVAL AND INSTALLATION .
- NOTE: A front door must remain open whenever checking or erasing Radio DTCs.
- With the scan tool, record and erase the Radio DTCs.
- Cycle the ignition switch from on to off, wait five seconds and then back to on.
- Turn the Radio on and set the volume to 25.
- Adjust the speakers to the front and center.
- With the scan tool, read the active Radio DTCs.
Did the DTC return?
Yes
- Go To 5
No
- Replacement of the Media Hub corrected the concern.
- Test complete.
- CHECK RELATED HARNESS CONNECTIONS
- Disconnect all Radio harness connectors.
- Disconnect all related in-line harness connections (if equipped).
- Disconnect the related component harness connectors.
- Inspect harness connectors, component connectors, and all male and female terminals for the following conditions:
- Proper connector installation.
- Damaged connector locks.
- Corrosion.
- Other signs of water intrusion.
- Weather seal damage (if equipped).
- Bent terminals.
- Overheating due to a poor connection (terminal may be discolored due to excessive current draw).
- Terminals that have been pushed back into the connector cavity.
- Perform a terminal drag test on each connector terminal to verify proper terminal tension.
Repair any conditions that are found.
- Reconnect all Radio harness connectors. Be certain that all harness connectors are fully seated and the connector locks are fully engaged.
- Reconnect all in-line harness connectors (if equipped). Be certain that all connectors are fully seated and the connector locks are fully engaged.
- Reconnect all related component harness connectors. Be certain that all connectors are fully seated and the connector locks are fully engaged.
- With the scan tool, erase DTCs.
- Using the recorded Environmental Data, along with the When Monitored and Set Conditions above, operate the vehicle in the conditions that set the DTC.
- With the scan tool, read Radio DTCs.
Did the DTC return?
Yes
- Replace the Radio in accordance with the Service information.
- Perform the BODY VERIFICATION TEST. Refer to: BODY VERIFICATION TEST .
No
- Perform the BODY VERIFICATION TEST. Refer to: BODY VERIFICATION TEST .
- Test complete.