Diagnostic Test

WARNING: This page is about a different car, the 2017 Jeep Cherokee. However, it is still accessible from the selected car via links, so may be relevant.

CHECK FOR AN ACTIVE DTC

NOTE:

Make sure the battery is fully charged before proceeding.

Turn the ignition on.
With the scan tool, create a Vehicle Scan Report and attach it to the repair order.
With the scan tool, read active DTCs.
Is the DTC active?

Yes
- Perform the Lost Communication with Cluster/CCN diagnostic procedure in the BCM. Refer to NO RESPONSE FROM ICS (INTEGRATED CENTER STACK) .
No
- Perform the Stored Lost Communication DTCs diagnostic procedure. Refer to STORED LOST COMMUNICATION DTCS .