Diagnostic Test

WARNING: This page is about a different car, the 2014 Dodge Journey. However, it is still accessible from the selected car via links, so may be relevant.

CHECK THE ANTENNA CONNECTION
1. Turn the ignition off.
2. Disconnect the Satellite Antenna yellow connector at the TGW.
3. Inspect the Satellite Antenna connection.
  Is the Antenna connection clean and secure?
  
  Yes
  - Go To 2
  No
  - Repair the Antenna connection as needed.
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
CHECK THE TGW
1. Connect the (special tool #9977-6-SAT, Antenna) to the antenna connection on the back of the TGW.
2. Place the magnetic antenna on the roof of the vehicle.
3. Drive the vehicle outside to a clear un-obstructed overhead view.
4. Turn the ignition on.
5. Turn the TGW on and set it to Satellite band.
6. Tune into several Satellite stations.
  Is the Satellite reception still poor or not available?
  
  Yes
  - Replace the TGW in accordance with the Service Information. Refer to MODULE, TELEMATICS GATEWAY, REMOVAL .
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
  No
  - Go To 3
TEST THE ANTENNA BASE

Fig 1: Antenna Electrical Connectors & RF-Hub
Courtesy of CHRYSLER GROUP, LLC
1. Turn the ignition off.
2. Remove the headliner rear center header trim panel.
  NOTE:
  Be extremely careful not to pull too hard on the headliner which could cause it to be damaged.
3. Disconnect the yellow Antenna cable connector (2) at the base.
4. Connect the (special tool #9977-6-SAT, Antenna) to the yellow Antenna cable connector at the antenna base.
5. Place the magnetic antenna on the roof of the vehicle.
6. Drive the vehicle outside to a clear un-obstructed overhead view.
7. Turn the ignition on.
8. Turn the TGW on and set it to Satellite band.
9. Tune into several Satellite stations.
  Is the Satellite reception still poor or not available?
  
  Yes
  - Go To 4
  No
  - Replace the Satellite Antenna base in accordance with the Service Information. Refer to ANTENNA, SATELLITE, AUDIO, REMOVAL .
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
TEST THE ANTENNA CABLE

Fig 2: Special Tool And AM/FM Fakra Connector
Courtesy of CHRYSLER GROUP, LLC
1. Turn the ignition off.
2. Disconnect the (special tool #9977-6-SAT, Antenna) from the Antenna cable.
3. Connect the appropriate (special tool #9977-6-4, Jumper) (1) or (special tool #9977-6-2, Jumper) (1) to the Antenna cable (2) at the antenna base.
  
  Fig 3: Special Tool, AM/FM Fakra Connector And DVOM
  Courtesy of CHRYSLER GROUP, LLC
4. Connect the appropriate (special tool #9977-6-1, Adapter) (1) or (special tool #9977-6-3, Adapter) (1) to the Antenna cable (2) at the back of the TGW.
5. Measure the Resistance across the tool terminals.
  Is the resistance above 52.5 or below 47.5 Ohms?
  
  Yes
  - Go To 5
  No
  - The source of the poor reception is not caused by the TGW, Antenna cable or the Antenna base.
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
TEST THE ANTENNA CABLE FROM THE TGW TO INLINE CONNECTOR

Fig 4: Special Tool And AM/FM Fakra Connector
Courtesy of CHRYSLER GROUP, LLC
1. Disconnect the appropriate (special tool #9977-6-4, Jumper) or (special tool #9977-6-2, Jumper) from the Antenna cable at the antenna base.
2. Remove the Right cowl trim panel to access the Satellite antenna inline connector and disconnect it.
3. Connect the appropriate (special tool #9977-6-4, Jumper) (1) or (special tool #9977-6-2, Jumper) (2) to the side of the Antenna cable (2) that leads to the TGW.
  
  Fig 5: Special Tool, AM/FM Fakra Connector And DVOM
  Courtesy of CHRYSLER GROUP, LLC
4. Measure the Resistance across the tool terminals.
  Is the resistance above 52.5 or below 47.5 Ohms?
  
  Yes
  - Replace the section of antenna cable from the TGW to inline connector.
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
  No
  - Go To 6
TEST THE ANTENNA CABLE FROM THE INLINE CONNECTOR TO THE ANTENNA BASE

Fig 6: Special Tool And AM/FM Fakra Connector
Courtesy of CHRYSLER GROUP, LLC
1. Disconnect the appropriate (special tool #9977-6-1, Adapter) or (special tool #9977-6-3, Adapter) from the rear of the TGW.
2. Disconnect the appropriate (special tool #9977-6-4, Jumper) (1) or (special tool #9977-6-2, Jumper) (1) from the side of the Antenna cable (2) that leads to the TGW.
3. Connect the appropriate (special tool #9977-6-1, Adapter) (1) or (special tool #9977-6-3, Adapter) (1) to the Antenna cable (2) at the antenna base.
4. Connect the appropriate (special tool #9977-6-4, Jumper) (1) or (special tool #9977-6-2, Jumper) (1) to the side of the Antenna cable (2) that leads to the Antenna base.
  
  Fig 7: Special Tool, AM/FM Fakra Connector And DVOM
  Courtesy of CHRYSLER GROUP, LLC
5. Measure the Resistance across the tool terminals.
  Is the resistance above 52.5 or below 47.5 Ohms?
  
  Yes
  - Replace the section of antenna cable from the inline connector to the antenna base.
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .
  No
  - The source of the poor reception is not caused by the TGW, Antenna cable or the Antenna base.
  - Perform the BODY VERIFICATION TEST. Refer to STANDARD PROCEDURE .