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Diagnosis And Testing - Microphone

WARNING: This page is about a different car, the 2016 Jeep Wrangler and 2015 Jeep Wrangler. However, it is still accessible from the selected car via links, so may be relevant.
WARNING:

To avoid serious or fatal injury on vehicles equipped with airbags, disable the Supplemental Restraint System (SRS) before attempting any steering wheel, steering column, airbag, seat belt tensioner, impact sensor or instrument panel component diagnosis or service. Disconnect and isolate the battery negative (ground) cable, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

The hard wired inputs and outputs of the microphone behind the driver side upper A-pillar trim may be diagnosed using conventional diagnostic tools and procedures. Refer to the appropriate wiring information. However, conventional diagnostic methods will not prove conclusive in the diagnosis of the microphone or the electronic controls and communication between modules and other devices that provide some features of the Radio Receiver Module (RRM) (also known as the radio or the head unit) controlled microphone. The most reliable, efficient and accurate means to diagnose the RRM or the electronic controls and communication related to RRM-controlled microphone operation requires the use of a diagnostic scan tool. Refer to the appropriate diagnostic information.