Standard Procedure - Radio Backup And Restore

The radio's internal hard disk drive (HDD) can be backed up and restored using a USB memory stick to save customer data in the event that a radio replacement is required. This procedure can only be performed with radios equipped with a hard disk drive (RER, REN, RHR, RHB, RBZ, REU, RHP, RHW & RB2). 

1. Turn the ignition to RUN, engine OFF.
2. Connect the scan tool to the vehicle connector and perform the following steps:
   1. Go to the "Vehicle View"
   2. Click on the "Radio" icon button from the topology view
   3. Select the "System Tests" folder
   4. Click on the "Radio Hard-drive Back-up" option, and then click "Continue"
   5. When prompted to "Please connect portable Back-up Hard-drive to the radio before continuing" insert a blank USB memory stick with sufficient space into the radio USB port and click "Continue".
   6. On the radio screen, select the "HDD Backup" option and follow the instructions on the radio screen. Once complete, remove the USB memory stick, select the back arrow on the radio screen and then select "Exit".
      NOTE:

      Hard drive back up times can vary based on radio hard drive used space. Ensure that the vehicle has the proper battery voltage to complete the entire download.

   7. On the scan tool, click "Complete" and disconnect from the vehicle.
3. With the ignition in the RUN position, engine OFF and the scan tool connected to the vehicle, perform the following steps to restore the data:
   1. Go to "Vehicle View".
   2. Click on the "Radio" icon button.
   3. Select the "System Tests" folder.
   4. Click on the "Radio Hard-drive Back-up" option, and then click "Continue".
   5. When prompted to "Please connect portable Backup hard-drive to the radio before continuing" plug in the USB memory stick that was used in the Back Up procedure, into the USB radio port, and click "Continue".
   6. On the radio screen, select the "HDD Restore" option and follow the instructions on the radio screen. Once complete, select the back arrow and then select "Exit".
   7. On the scan tool, click "Complete" and disconnect it from the vehicle.
   8. Remove the USB memory stick from the radio and turn the ignition to the OFF position.
   9. Open the driver door and the close all doors. Wait for a minimum of two minutes to allow the vehicle communication bus to go to sleep.
   10. Turn the ignition on, and turn on the radio. If you do not see the personal files on the hard drive, repeat step "h"  above and wait a minute longer.