Wireless Headphones Diagnostics

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

For diagnosis of issues with wireless headphones operation, see symptom chart below:

SYMPTOM	POSSIBLE CAUSES	ACTION
Wireless headphones status LED is permanently off	Wireless headphones have not been switched on	Press the power switch on the right side of the wireless headphones
	No batteries are installed in the wireless headphones	Remove battery cover on the left side of the wireless headphones and insert 2 x new AAA batteries
	Batteries are inserted with incorrect polarity	Check the batteries are installed as per the diagram in the battery compartment
	Batteries are depleted	Remove battery cover on the left side of the wireless headphones and replace batteries with 2 x new AAA batteries
	Wireless headphones have timed out and automatically switched off	Press the power switch on the right side of the wireless headphones
	Invalid/incorrect Car Configuration File (CCF) stored in Audio Amplifier Module (AAM)	Using the Jaguar Land Rover approved diagnostic equipment, check and update the CCF
Wireless headphones status LED flashing (red or amber) and no audio from headphone. This indicates the wireless headphones are switched on ready to receive a signal from the vehicle overhead console emitter/infotainment system	Overhead console emitter is not active (an array of red LEDs can be seen when active)	Ensure the vehicle infotainment system is on and the dual view and/or rear seat entertainment features are active Select the same audio source to cabin speakers to confirm audio output is operational
	Wireless headphones are not in direct line of sight with the overhead console emitter	Ensure there is a direct line of sight between the overhead console emitter and the wireless headphones
	Wireless headphones are not being used inside the vehicle	The wireless headphones are designed to be used whilst seated in the vehicle only
Wireless headphones status LED constantly on (red or amber) and no audio output from wireless headphones. This indicates wireless headphones are switched on and receiving a signal from the entertainment system via the overhead console emitter	Audio source selected is not playing (CD paused or radio station not tuned in)	Ensure the active audio source is playing Select the same audio source to cabin speakers to confirm audio output is operational
	Volume control is set to minimum	Rotate the volume control located on the right side of the wireless headphones in a clockwise direction to increase volume
	Wireless headphones are set to an inactive zone channel. (There are up to 3 channels depending on vehicle specification - see note below)	Press the channel select switch on the right side of the wireless headphones. A beep will be heard from the wireless headphones when the channel is changed. Repeat if necessary
	Wireless headphones audio is inhibited in dual view touch screen or rear seat entertainment control menu	Enable the wireless headphones audio via the dual view touch screen or rear seat entertainment control menu

NOTE: There are up to three audio channels available for wireless headphones, depending on the vehicle specification. 1 - wireless headphones (dual view touch screen output only); 2 - wireless headphones (rear seat entertainment output only); 3 - wireless headphones (dual view touch screen and rear seat entertainment output)