Symptom Chart
WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
| SYMPTOM |
POSSIBLE CAUSES |
ACTION |
| Front or rear door will not open when using the exterior door handle - Interior door handle functions normally |
- Exterior door handle damaged
- Exterior door handle release cable disconnected from the exterior door handle
- Exterior door handle release cable disconnected from the door latch
- Exterior door handle release cable twisted
- Door latch internal failure
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| Front or rear door will not open when using the interior door handle - Exterior door handle functions normally |
- Child locks engaged - Rear doors only
- Interior door handle damaged
- Interior door handle release cable disconnected from the interior door handle
- Interior door handle release cable disconnected from the door latch
- Interior door handle release cable retaining clip and/or housing damaged
- Door latch internal failure
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NOTE:
The vehicle will not lock if the hood, the tailgate or a door is detected as open. The battery backup sounder or passive sounder will emit a double chirp to signify a mis-lock. Message center indicates that a door is open when it is physically closed |
- Door striker adjustment incorrect
- Door ajar switch circuit open circuit
- Door latch internal failure - Door ajar switch
|
|
| Door will not lock/unlock - One door only |
- Central door locking motor circuit short circuit to ground, short circuit to power, open circuit, high resistance
- Door latch internal failure
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| Doors will not lock/unlock - All doors |
- Central door locking system fault
|
- Using the manufacturer approved diagnostic system, check the body control module for related DTCs and refer to the relevant DTC index
|
| Door will not lock/unlock mechanically using the emergency key barrel |
- Exterior door handle damaged
- Emergency key barrel cable disconnected from the emergency key barrel
- Emergency key barrel cable disconnected from the door latch
- Door latch internal failure
|
|
| Fuel flap will not lock or unlock |
- Fuel flap release motor detached from mounting bracket
- Fuel flap release motor circuit short circuit to ground, short circuit to power, open circuit, high resistance
- Fuel flap release motor internal failure
|
- Check the integrity of the fuel flap release motor installation
- Refer to the applicable System Wiring Diagram(s) and check the fuel flap release motor circuit for short circuit to ground, short circuit to power, open circuit, high resistance
- Using the manufacturer approved diagnostic system, check the body control module for related DTCs and refer to the relevant DTC index
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