Inspection and Verification
WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
CAUTION:
Diagnosis by substitution from a donor vehicle is NOT
acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTE:
If a control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty Policy and Procedures manual, or determine if any prior approval program is in operation, prior to the installation of a new module/component.
- Verify the customer concern
- Visually inspect for obvious signs of damage and system integrityVisual Inspection
Mechanical Electrical - Infotainment master controller
- Infotainment slave controller
- Audio amplifier module
- Touchscreen
- Integrated control panel
- Rear integrated control panel
- Speakers
- Antennae
- Water ingress
- Compact discs - Dirt, scratches, etc
- Fuses
- Wiring harnesses and connectors
- Infotainment master controller
- Infotainment slave controller
- Audio amplifier module
- Touchscreen
- Integrated control panel
- Rear integrated control panel
- Microphones
- Speakers
- Antennae
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
- If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index
- Check DDW for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint and carry out the recommendations as required