Diagnostic Procedures For Audio Files

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

Identify File Type : if a customer reports issues with audio file playback, first confirm that the data source is operating normally and is not locked or corrupted. This may be achieved by reading the USB storage device or data disk via a PC and confirming that the audio files can be seen/accessed as expected. If the storage device/data disk appears to be operating normally, the next step is to ascertain the file type of those files that will not play through the infotainment system. There are three types of compatible audio file, either MP3 (which must have a file extension of.mp3); or WMA (which must have a file extension of.wma); or AAC (which must have a file extension of either.aac or.m4a). If the affected audio files are not of these types, then successful playback via the infotainment system may not be possible.

Further information about the audio file may be accessed via the file properties tab either when viewing the file in Windows Explorer or when playing the file via a digital media player programme. In such a way, it should be possible to ascertain some or all of the required information concerning the file's specified encoding type/bit rate/sampling frequency. Once this information has been obtained, use the tables detailed below to check if the suspect audio file is compatible with the vehicle infotainment system.