Warranty Compliance And Procedures In Relation To Cameras Suffering From Stone Chipping

Where there is clear evidence that a camera lens has sustained damage due to stone chipping, abrasions or other impact damage that has resulted in poor or blurred/foggy image and similar symptoms, retailers should note that this form of damage is regarded as wear and tear and, therefore rectification of this damage is NOT  claimable under any of the vehicle warranties.

GUIDANCE FOR CORRECT IDENTIFICATION OF STONE CHIP DAMAGE 

The image below shows clearly that an impact from a stone chipping or another object has pitted the surface of the camera lens. The pits/indentations should also be detectable by feeling the surface of the lens and checking the surface profile for indentations. This kind of damage would NOT  be covered by vehicle warranty.

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC

The images below show the front and rear view camera images you would expect to see from a damaged camera lens. This kind of damage would NOT  be covered by vehicle warranty.

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC

The images below show the front and rear view camera images you would expect to see from an undamaged camera lens.

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC